Customer Service Executive
5 months ago
A leading 3rd party administrator in medical industry is seeking a talents that specializing in **Customer Service Executive (Admission/Discharge).**
As a **Customer Service Executive (Admission/Discharge)**, you will play a critical role in:
- Process guarantee letter requests promptly and accurately.
- Communicate with customers and hospital to gather necessary information and resolve any inquiries related to guarantee letters.
- Verify customer information to ensure the issuance of correct and reliable guarantee letters.
**To be successful in this role, you need to have**:
- Possess Diploma in any related healthcare/medical field.
- Languages: English, Bahasa Malaysia.
- Previous experience in customer service, particularly in guarantee letter issuance or a related field, is preferred.
- Excellent problem-solving skills and ability to effectively collaborate with cross-functional teams.
- Willing to work in 24/7 rotational shift.
- Possess own transport.
**Job Types**: Full-time, Permanent
Pay: RM2,500.00 - RM3,500.00 per month
**Benefits**:
- Dental insurance
- Free parking
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Yearly bonus
Ability to commute/relocate:
- Shah Alam: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you able to work in rotational shift?
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Guarantee Letter Issuance: 1 year (preferred)
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