SO, Insurance Operation Officer, Credit Retail

3 weeks ago


Kuala Lumpur, Malaysia United Overseas Bank Full time

SO, Insurance Operation Officer, Credit Retail

Posting Date: 17-May-2023 Location:

Kuala Lumpur, Wilayah Persekutuan, MY

Company: United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

Attend to walk in-in and call-in enquires from policyholders or customer and Insurance company on related insurance claim, Fire insurance, MRTA/MLTA/MRTT.

As ESMS custodian to monitor and manage critical customer complaints and inquires.

Provide back-end processing support for insurance operations.

To review and approve all letters issuance for FIRE/MRTA/MLTA to insurance company or borrowers, and internal memo for endorsement, complaint cases (debit commission account).

Process refund, cancellation, and endorsement for fire insurance.

Update MIS data for Death/TPD claim and Daily Refund for Fire Insurance.

Monitor and provide proofing for Insurance GLs and Insurance payment account.

Perform NDM Upload upon receive Auto billing from Insurance Company for New Take Up cases & Renewal. Reconcile the billing received and accounts debited successfully.

Review and perform payment to Insurance company for fire insurance premium via Payment system.

Perform checking for all Overdraft Time deposit (ODTD) line cancellations and reduction and system maintenance including hypo TD upliftment or rebook requests.

Perform User Acceptance Testing (UAT) and to raise incident ticket for system enhancement.

Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

Has the ability to operate with a limited level of direct supervision.

Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.

Job Requirements

3-5 years of relevant experience in financial services operations. Knowledge and experience in loan disbursement process. Ability to communicate well and work with various business stakeholders. Aggressive, professional, initiative with good interpersonal skills. Must be self-motivated, proactive, mature, able to work independently and strong working independently and strong working commitment Bachelor’s/University degree or equivalent experience
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