Devices(Astro/Tetra/Lte) Technical Support Engineer

3 weeks ago


George Town, Malaysia Motorola Solutions Full time

Job Description

The role is highly varied with main emphasis on the resolution of service requests in terms of incident resolution,

problem root causing and technical request fulfillment in the most timely manner possible. In order to achieve this you act

as the primary interface to communicate with Motorola Solutions field teams, System Integrations Teams and development engineering.

The role is mainly office based; however, travel to customer sites may be required in order to expedite service requests that cannot be resolved remotely.

Provides tailored technical customer operations support. Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance. Executes customer operations policies and procedures. Builds and maintains positive, effective, and mutually beneficial-working alliances with customers. Initiates problem solving action and follows through to resolution. Performs root-case analysis of problems to formulate and recommend improved alternative operations. To give direct Tier 2 technical support to Astro and Tetra Devices customers from the APAC region by responding via phone and email to technical support tickets raised by the Service Desk. To take ownership of customer reported issues and queries and ensure that the customer's expectations are met, as well as to regularly update and manage technical support tickets. To liaise between customers and internal departments in written and spoken English. To use technical support equipment to reproduce customer radio configurations and resolve problems. Training on supported products will be provided.

#LI-TK1


Basic Requirements

Excellent verbal and written communication skills in English 

Experience in a customer facing environment

Bachelor’s or Master’s degree or equivalent

Good analytical skills and attention to detail


Travel Requirements

Under 10%


Relocation Provided

None


Position Type

Experienced

Referral Payment Plan

No

  • George Town, Penang, Malaysia Texas Instruments Full time

    DescriptionWe can't predict what the future holds, but we know Texas Instruments will have a part in shaping it.Are you an early technology adopter and want a glimpse of the latest products before anyone else? A Technical Sales Engineer internship may be a fit for you. Combine your technical skills with selling and marketing skills to help our customers...


  • George Town, Penang, Malaysia PERSOLKELLY Malaysia Full time

    Location : Bayan Lepas, PenangJob Summary:Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple...


  • George Town, Penang, Malaysia PERSOLKELLY Malaysia Full time

    Responsibilities: Design, Develop & Implement different software solutions for different clients (Ranging from Webbased projects to Mobile applications). Report to technical and project managers. To lead software engineers to complete the projects required Develop applications & support clients.Requirements: A Degree or Diploma qualification in Computer...


  • George Town, Malaysia Neuvoo Full time

    We are seeking talented individuals to join our Front-Line Support Team as Support Specialists. You will be an integral part of our newly formed dynamically growing global team, providing first-level support for IT business applications group. You will play a key role in ensuring our clients receive prompt and effective assistance with their technical...


  • George Town, Malaysia JOBBUILDER Full time

    **Roles and Responsibility** - Report to Vice President - Work in compliance to ensure activities comply with ethical and legal standards. - Key focus industry is Paper and Water - Effectively plan and implement business development and marketing base on company direction and strategies. - Provide short and long-term development strategic planning, determine...

  • Technical Assistant

    6 days ago


    George Town, Malaysia FK TECHNOLOGY SDN BHD Full time

    Responsibilities: 1. Install networking equipment, related with the project 2. Configure, test and maintain LAN/WAN equipment and related maintenance services 3. Basic knowledge on PC support, familiar with POS system 4. Create and update documentation for all installed equipment at sites 5. Proactive to resolve problem 6. Provide basic technical...

  • Area Sales Manager

    4 weeks ago


    George Town, Malaysia AA SOLUTIONS SERVICES SDN.BHD Full time

    Recommend, and execute the sales strategy and go - to - market plan for the Automotive Aftermarket segment. - Develop and set annual business plans, forecasts, and regular reports in - line with company planning and reporting process. - Provide regular and timely sales reporting and market analysis to support both local and regional growth strategies. -...


  • George Town, Malaysia LMA Full time

    **Information Technology Developer** Our client is a Hong Kong based Renewable Energy and Semiconductor Manufacturing Company, is seeking a skilled and motivated IT Systems and Automation Specialist to join our dynamic team. As an IT Systems and Automation Specialist, you will play a vital role in enhancing productivity, optimizing business processes, and...


  • George Town, Malaysia Western Digital Full time

    **Company Description** At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our...


  • George Town, Malaysia Western Digital Full time

    Company Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology...

  • 11kv Ht Chargeman

    4 weeks ago


    George Town, Malaysia MST Facilities Sdn Bhd Full time

    To lead a group of facilities teams in providing facilities operations & maintenance including project management - Providing leadership and support in maintaining uninterrupted supply and engineering support to Client operations department. - Lead for overall team improvement and training plan for all staff for human resource development. - Monitor,...

  • IT Internship

    4 weeks ago


    George Town, Malaysia FINEXUS GROUP Full time

    **Software Engineer**:_ - Involve in providing technical assistance, troubleshoot and solve software issues. - Perform testing for web-based and non-web-based systems. - Assist in any other testing relevant duties assigned by the immediate superior - **QA Analyst**:_ - Create detailed, comprehensive and well-structured test cases - Test web-based products...

  • IT Internship

    4 weeks ago


    George Town, Malaysia FINEXUS GROUP Full time

    **Software Engineer**:_ - Involve in providing technical assistance, troubleshoot and solve software issues. - Perform testing for web-based and non-web-based systems. - Assist in any other testing relevant duties assigned by the immediate superior - **QA Analyst**:_ - Create detailed, comprehensive and well-structured test cases - Test web-based products...

  • Sales Executive

    4 weeks ago


    George Town, Malaysia EPS Ventures Sdn Bhd Full time

    **Responsibilities**: - Develop and maintain relationships with new and existing customers. - Identify and pursue new sales opportunities. - Propose and review credit facilities to the clients by preparing analysis on clients’ financial performance and market potential after seeking approval from the management. - Ensure prompt payments from clients and...


  • George Town, Malaysia Nissei Technology Full time

    Costing Executive To provide the general supervision of the overall sales administrative activities and documentation flow. To develop, implement and review for improvement where necessary the work quality system to ensure for efficiency control. To prepare for sales quotation which should include and identify clearly the incoterms and the mode of delivery,...

  • Salesperson

    4 weeks ago


    George Town, Malaysia PBA ADVANTECH (PG) SDN BHD Full time

    We are looking for a skilled Salesperson. if you are passionate about Salesperson and highly efficient, give us a chance to meet you. Company Description We are manufacture of precision machining parts & components in the site located at Sungai Tiram, Bayan Lepas and have been in business for over 6 years. Our products are widely used in automation,...


  • George Town, Penang, Malaysia Nissei Technology Full time

    Costing Executive To provide the general supervision of the overall sales administrative activities and documentation flow. To develop, implement and review for improvement where necessary the work quality system to ensure for efficiency control. To prepare for sales quotation which should include and identify clearly the incoterms and the mode of delivery,...


  • George Town, Malaysia Two95 International Inc. Full time

    **Overview**: Serve as the primary contact for customers on the client's website. Embody the client's values of responsibility, quality, and excellence. **Requirements**: **Qualifications**: **Education**: Bachelor’s Degree or equivalent; B2 level English proficiency. **Experience**: Minimum 6 months in customer support; call center experience...


  • George Town, Malaysia Two95 International Inc. Full time

    Serve as the primary contact for customers on the client's website. - Embody the client's values of responsibility, quality, and excellence. **Requirements**: - Education: Bachelor’s Degree or equivalent; B2 level English proficiency. - Experience: Minimum 6 months in customer support; call center experience advantageous. - Interpersonal Skills: Customer...

  • IT Manager

    4 weeks ago


    George Town, Malaysia Northern Heart Hospital Penang Full time

    **Job Summary** To oversee and manage the technology infrastructure and operations within an organization. You are responsible for ensuring the smooth functioning of the company's IT systems, managing the IT staff, and aligning technology strategies with the organization's overall goals and objectives. **Major Duties & Responsibilities** **IT Strategy and...