IT Executive
4 weeks ago
Summary
In this role, you will provide maintenance of the computer desktop environment by analysing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment.
Responsibilities
Provide helpdesk support and resolve problems to the end user’s satisfaction Monitor and respond quickly and effectively to requests received through the IT helpdesk Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Modify configurations, utilities, software default settings, etc. for the local workstation Utilize and maintain the helpdesk tracking software Document internal procedures Assist with on-boarding of new users Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Report issues to the Service Desk for escalation Manage PC setup and deployment for new employees using standard hardware, images and software Assign users and computers to proper groups in Active Directory Perform timely workstation hardware and software upgrades as requiredRequirements
Candidate must possess at least Diploma in IT/Computer Science or equivalent Minimum 2 years of management experience in luxury goods or a comparable retail environment and experience in Customer Service/IT Support Required language(s) : English and Bahasa Malaysia Able to work under pressure and with tight deadlines Self-motivated and result orientedLooking for a career in the latest trends and hottest styles? Send us a copy of your video resume and/or paper resume to : careers.my@valiram.com
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