Manager, IT Resilience

4 weeks ago

Kuala Lumpur, Malaysia Standard Chartered Bank Full time
:Ongoing

As a Manager of IT Resilience for Governance and Assurance focused on Technology Resilience in one of the leading Global Banks, you will perform assurance on Technology Services being onboarded (3rd Party included) against the IT Resilience controls and standards. Clear understanding of how assurance is done using predefined standards is crucial. 

Your primary objective is to perform daily resilience assurance review and assessment of IT Resilience Controls based on the incoming engagements from various stream for , cloud-onboarding including reviewing the 3rd party resilience capabilities.

Strategy

IT power’s Standard Chartered Bank's vision and strategic agenda through the provision of innovative, secure and efficient IT solutions; we will deliver greater value to our business stakeholders; we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners 

Business

Responsible for the continuity planning for IT Services required to facilitate business continuity and pandemic plans. Ensuring the alignment/governance of the Resilience agenda within IT [Technology Services] and the Group 

Processes

Perform technology Resilience assessments; resilient design, operational and service management processes; technical architecture, data resilience and testing activities. Ensuring IT Service Continuity Management principles, process, procedures, and best practices are followed

People & Talent

Drive the discussion with key stakeholders as part of daily assurance review. Involve in training programme across T&I for roles with resilience responsibilities 

Risk Management

Contribute to the development of a management approach to identifying, planning and managing IT resilience risks. 

Governance

Primary governance for the Technology’s Response and Recovery capabilities. Complete Ongoing Assessment & Governance of resilience & recovery capabilities driving availability objectives for IT against Business expectations. Support the development of ongoing Resilience Test & Exercise Programme and Govern IT’s performance and ensure results are assessed, appropriate actions raised and actions managed to conclusion. Ongoing maintenance and development of the IT Resilience Framework

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 


Key stakeholders

Group Resilience, T&I Leadership Team, Third Party Risk Management Cloud Governance Management Process Strategy & Design lead Process Change Management Lead Process Analytics Lead Continual Service Improvement Lead Governance & Assurance Lead Risk & Control Lead Supply Chain Management

Other Responsibilities

Embed Here for good and Group’s brand and values in TTO COO / IT Resilience; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);  Report directly to the Senior Manager of Governance & Assurance, IT Resilience  Act as the core operational team within Governance & Assurance team to ensure all IT Resilience related engagement requests are reviewed and assured against IT Resilience Management Standard

QUALIFICATIONS

EDUCATION

Bachelor’s degree in Computer Science or equivalent required
Years of exp - 5 to 10 years
Strong working knowledge of Governance and Assurance in Technology space mainly on Cloud Services involving 3rd Party.
Strong understanding of IT Service Continuity Management principles, process, procedures, and best practices.
Understanding of following processes is a plus, Service Level Management, Availability Mgmt. and Capacity Mgmt. and Change Mgmt.


TRAINING 

Good understanding and working knowledge of ITIL (ITIL Foundation desired)
Good understanding of compliance requirement meeting regulatory needs.
Good understanding of Project delivery methodologies – Agile, SDLC, Prince
Good Technical background having experience in Distributed technologies.
Good understanding of Cloud platforms - AWS or Azure Architecture CERTIFICATIONS IT DR Qualifications
ITIL Foundation / Intermediate
PRINCE2
LANGUAGES English


OTHERS

Structured decision making and Superior problem-solving skills
Ability to grasp the big picture of the business drivers and IT drivers to create solutions and work at a detailed level, as may be required by business and IT teams to provide solutions
Ability to collaborate with teams across the firm to leverage previous experiences, utilities, and shared capabilities
Able to contribute to overall governance process to provide suggestion in terms of automation and lean working process.
Very knowledgeable about best practices, industry standards, open-source, emerging trends
Good visualization and presentation skills to create visual models and experience using industry modelling tools
Excellent team player with ability to communicate effectively with software engineers, infrastructure engineers, business analysts, and business managers

Role Specific Technical Competencies

IT Service Continuity Management Contingency and Disaster Recovery

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