Workplace Ambassador

Overall Role

Enhance the employee experience by providing hospitable and warm customer service Assist Facilities Management in the delivery of soft services To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management Develop an understanding of and sound working relationship with key representatives of the business, suppliers, and team members Be the voice of the users by listening and providing for their requests Be a supporter of change and spokesperson for agile workplace concepts

Duties & responsibilities

Primary focus to handle enquiries on all corporate services matters Act as the programme administrators to handle corporate card request, physical record management, carpark management, ordering of office supplies and subscriptions services Work closely with all Workplace Ambassadors in implementing initiatives to enhance the user’s workplace experience Need to be culturally sensitive and perform work ethically and with integrity Good knowledge of the office surrounding amenities Responds to requests for information, service, and assistance in a timely manner Provide Helpdesk support by responding to requests and tickets logged via centralized helpdesk. Ensure work orders are being followed up by the relevant teams Upkeep and update the list of vendors and contacts Assist in collation for all team monthly reporting Arrange vendor meetings and prepare the minutes of meetings Assist with any other duties as assigned by the reporting Manager for any operational or business needs Manage vendor invoices that include coding and tracking of payment Respond to ‘fix me’ stickers and close the feedback loop Manage client events/meeting (event coordination include place and F&B arrangements)

Key Competencies

Able to multitask and resolve multiple requests simultaneously Adequate interpersonal skills to manage diverse range of service providers and Client representatives Good people skills and ability to interact with a wide range of client users and demands PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions Demonstrated experience with continuous improvement initiative Good communicator, confident, friendly, engaging Able to relate to different stakeholders of the organisation “Customer first” mind set

Key Measurables

(KPIs) Workplace Pride Workplace Productivity Employment Agreement

Behavioural Competencies

Leadership

Work towards objectives unsupervised Be willing to assist and mentor colleagues Taking ownership of any workspace-related issues on floor(s) allocated

Personal Effectiveness

Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace Actively promotes other Client-led initiatives (e.g. Gym/Wellness, café, etc) Contributes via regular feedback, to the overall performance of the delivery team

Decision Making

Be able to make difficult decisions and resolve problems or improve operations

Relationship Building

Promote open, constructive, and collaborative relations with team members and clients. Proactively build rapport with other functions (Hospitality, Design and Construction, Mechanical & Engineering) to ensure seamless delivery of service to client.

Communication

Listens effectively and communicate through actions and example. Has good written and oral communication skills

Location:

On-site –Kuala Lumpur, Malaysia

JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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