Project/Operations Executive, Market Access

3 weeks ago

Kuala Lumpur, Malaysia Ipsos Full time

The Project or Operations Executive/Senior Project or Operations Executive/Project or Operations Manager is accountable and will report directly to the Market Access Team Lead for Ipsos Singapore. The work scope is to lead/assist with Market Access & HEOR engagements. He/she will be responsible for:

Supporting fieldwork-related aspects of proposal development Successful study initiation & set-up Prudent and accurate budget management Timely research approach set-up and fieldwork management (both via internal panels and via external vendors) Management of the Ipsos Payer Panel Data/report checking  Project closing and supporting selected administrative tasks

Specific roles & responsibilities

Supporting fieldwork-related aspects of proposal development

Lead in:

Obtain external vendor quotes to support fieldwork costing of proposals. Alternatively estimate costs if fieldwork is to be conducted internally Estimate quotes of venue hiring for externally held meetings such as advisory boards, workshops etc. Produce side by side analysis of quotes to optimise value of selected vendor Negotiations with vendors

Study Initiation & Set-up 

Lead in:

Review of final scope against costs/assumptions Organize and confirm all client pharmacovigilance, compliance and adverse event reporting requirements / get necessary templates, training materials and understand processes Create and manage fieldwork schedule/timings, in consultation with the Relevant Project Manager (RPM) Set up project folder on Ipsos servers and ensure/support project team compliance with storage of key documents throughout the project (proposal documents, costing sheets, signed contracts, key research materials and outputs,

Budget Management

Lead in:

Setup and maintain Budget Monitoring  Manage scope of fieldwork, maintain additional requests and out of scope cost logs Provide fieldwork budget updates in (regular) internal project meetings or at agreed/appropriate frequency Calculations and management of additional costs throughout, in agreement with RPM Manage all supplier invoices and internal budgets, in agreement with RPM

Research Set-up & Fieldwork management – Quantitative & Qualitative

(Note that regardless the task listed, final sign-off must be made by RPM)

Lead in (as applies to research requirements):

Upon final sign off from RPM, to check screener/recruitment criteria (logic, clarity, feasibility, to specs . Any changes would require RPM approval.  Upon final sign off from RPM, questionnaire checked for field suitability (feasibility, data implications, LOI, pre-testing logic & scope creep). Any changes would require RPM approval. Set up and monitor agreed supplier quotas  Materials sent to Ipsos operational teams and/or suppliers for review Internal questionnaire briefing/set-up meeting, and coordinate field teams/supplier briefing (notes to be prepared by RPM) Support scripting process to delivery of test link (Quant) Management of translation process, and high level local language review and QC Scheduling and arranging facilities, venue, incentives and fieldwork packs Organization of respondent consent/permission/NDAs or similar  Soft launch of market(s) in field, QC of soft launch data  Overall management and adjustment of sample and/or quotas throughout  Ongoing communication during field with teams/suppliers Managing all pre-field engagement activities to keep participants engaged prior to field (Qual) Confirm all interviewing details with each participant (including pre-tasks) (Qual) Maintain interviewing schedules based on recruitment efforts (Qual) Manage attendance logistics on day of field or during field (participants, moderators, sim trans (Qual) Reconfirm AE reporting responsibilities and monitor reporting throughout fieldwork / address queries / file AE reports Regular fieldwork progress updates Regular QC of in field metrics (RR, LOI, IR , quality - straight liners/speeders/outliers etc. (Quant) Review of final quota achievement for fieldwork close

Management of the Ipsos Payer Panel

Support the continuous expansion effort of the Market Access panel: Identify and onboard new contacts/panel members through desk research and new outreach  Foster and maintain positive relationships with regular key advisors (panel members) If fieldwork managed internally by Ipsos, follow standard operating procedures and processes to ensure that advisor communication, recruitment, data storage and remuneration (honoraria and expenses payment) is undertaken in a way which is consistent with national and international laws and codes of conduct, as well as client-specific and Ipsos business conduct rules Assist project teams in addressing and responding to client fieldwork-related requests.

Data/report checking 

Qualitative

Lead in: 

Collation of all content continuous throughout field (deliverables), logging and saving  Organizing and managing back translation of transcripts and/or other content formats

Assist / Support in:

Prepare moderator/analyzer briefing

Quantitative

Assist / Support in:

All outputs checked to specs – final checks; final sign-off by RPM Checking of all GMU outputs (or similar); final sign-off by RPM

Project Closing and supporting selected administrative tasks

Lead in: 

Internal post-project review Consolidation of Lessons Learned (RAIL - Rolling Actions Item List), feed into Project Debrief team for wider circulation Prepare and send out AE reconciliation forms Ensure standard QC checks completed and recorded . minimum % of callbacks Send CSM following final report delivery, via Admin Destruction of identifiable respondent data/sample Liaise with Ipsos finance team to ensure accurate and timely invoicing to clients Final check of Project Folder to ensure ISO audit ready

To be successful in this role, you are likely to possess

A good diploma or degree in Business, Social Science, or related studies  At least 1 year of relevant experience Experience in project management Have the ability to articulate our fieldwork capabilities to clients Ideally, experienced in relevant category or sectors (healthcare) in project management capacity  Demonstrate highly developed written and verbal communication skills in English  Display excellent administration, organizational and stakeholder management skills Be proactive with a positive work ethic, high attention to detail and a “can do” attitude Be able to establish priorities, work independently, and proceed with objectives without direct supervision Be able to juggle multiple projects, be flexible and adaptable to changing project needs and processes Be able to build strong relationships with new and existing key advisors Deliver targets on time, be results driven and show initiative with the ability to succeed Have a client focus attitude with desire and drive to deliver in the smartest way possible Be great at working with others and share findings/learnings Show perseverance and a genuine interest in online desk research MS Suite proficiency (especially Word, Excel) An interest in and understanding of the pharmaceutical/healthcare sector and research/consultancy environment is desirable

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