Business Process Specialist, APAC

4 weeks ago

Kuala Lumpur, Malaysia Fragomen Full time

Job Description

Fragomen, the leading global immigration services firm, is searching for a dynamic, experienced process and consulting professional to join our talented Business Process Excellence team to serve as a Business Process Specialist . The ideal candidate will have strong communication skills, client facing experience, and direct experience as a consultant conducting interviews to extract business requirements. The Business Process Specialist will function as an analyst, facilitator and/or consultant as required. This is a remote position or can be based in any of the Fragomen APAC Offices.

How you will make a difference as a Business Process Specialist at Fragomen:

Act as regional point of contact for Process Improvement Initiatives for Fragomen and external vendors Guide and supervise business process consultant(s) Work closely with management and business owners to determine their needs regarding people, technology, and data Understand the business and financial objectives for region and develop and implement functional strategies to support them. Perform ongoing analyses on business processes related to productivity, quality, costs, and time management. Presenting progress reports to upper-level management and integrating feedback. Anticipate and identify internal and external business challenges and develop business-process related solutions Work with process and policy owners to revise and update procedures and policies Utilize continuous improvement techniques, map business processes, and conduct process analysis to examine end-to-end business processes to improve efficiency and operations and align with strategy Collaborate with functional teams to develop and maintain process metrics and targets Facilitate discussions to drive cross functional collaboration Create, formalize, and manage the requirements management process for the enterprise Lead the elicitation and documentation of detailed business process requirements Create and maintain project plans for all process improvement initiatives. Understand and communicate relevant subject matter expertise between the business and IT to support enterprise-wide technology initiatives Lead worldwide projects for region that encompass internal SMEs, external vendors, & cross functional teams Ensure compliance to the process improvement implementation by applying Quality Assurance and Training practices. Participate in user acceptance testing alongside the training team for process implementation Analyze the entire value chain using lean/six sigma skills to optimize the process to provide business recommendations necessary for IT development Translate optimal process maps into business requirements that IT can consume

Let’s talk if you have the following qualifications and experience :

At least 5 years of experience in a relevant work experiences. Demonstrated knowledge of and experience with continuous improvement techniques to optimize processes External client-facing consulting experience preferred Experience working in a Law Firm, Legal Services, Technology or Management Consulting environment Superior communication skills, both verbal and written Experience with process mapping in Microsoft Visio preferred Experience with project planning and management Experience leading projects with the ability to present project outcomes to all levels Ability to train and mentor incoming and current specialist Strong attention to detail and willingness to structure and organize detailed requirements documentation Comfortable working closely with remote teams and virtual environments Lean certified Six Sigma Green Belt certified Six Sigma Black Belt certified preferred Flexible to domestic and some international business travel as needed

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