Process Excellence, Manager

3 weeks ago


Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

**_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _**

**_Do you want an open, supportive, and caring working environment?_**

**_ Do you view your development needs seriously as we do?_**

**_ If YES, then take your career to the #NextLevel with BASF _**

**Objectives of the Position**
- Understands business needs and translates it into quality strategies and goals for SDU Talent Acquisition, Development and Mobility Services, enhances service delivery quality, mitigates risk, gains process efficiencies, and garners service recipient satisfaction and loyalty.
- Drive process excellence in SDU Talent Acquisition, Development and Mobility Services to deliver consistent and positive service offerings with mínimal variation for simplicity and quality improvement.
- Nurtures living culture of quality excellence in SDU Talent Acquisition, Development and Mobility Services community through effective stakeholder engagement.

**Main Tasks**

Process Improvements and Project Initiatives
- Continuously reviews and improves processes to ensure ongoing effectiveness and efficiency.
- Acts as a challenger to status quo, provides neutral evaluation on current processes to identify areas for improvement and implement corrective actions.
- Leads process improvement initiatives across the SDU Talent Acquisition, Development and Mobility Services, identifying opportunities to enhance efficiency, quality, and overall performance.
- Offers various methods for simplification, harmonization, quality improvement such as kaizen, lean six sigma etc., workshops facilitation.
- Collaborates with Country teams and Hub teams to identify, prioritize, and implement process improvement projects aligned with People Cluster APAC strategic objectives.
- Explores digitalization and automation to enhance effectiveness and efficiency of quality management.
- Champions and implements quality initiatives and change management, e.g., facilitating communities of practice etc.
- Designs and establishes workflows and system platforms for effective quality management.

Quality Improvement
- Supports SDU Talent Acquisition, Development and Mobility Services in developing and implementing quality strategies, objectives, and plans in alignment with People Cluster APAC goals and objectives, BASF governance framework and best market practices.
- Assists the development and maintenance of quality measures for SDU Talent Acquisition, Development and Mobility Services. (internal performance measures and external key performance indicators framework).
- Collaborates with cross-functional teams on service offering development, process design, and service delivery, to ensure quality standards are integrated throughout the entire process lifecycle.
- Tracks and monitors improvement results (service scores improvement or efficiency savings).
- Contributes to knowledge base in creating and maintaining quality improvement knowledge articles, such as quality manuals, policies, and procedures.

Process Excellence Community
- Maintains strong relationships with HR Excellence Team
- Liaises with others/ global/ other regions/ clusters in learning the best practices and align with global processes if best suited for APAC business needs.
- Keeps up-to-date with market trends, best practices, standards, and regulatory changes, uses data-driven insights to ensure People Cluster APAC processes stays intact.

People Leadership
- Represent SDU Talent Acquisition, Development and Mobility Services in process optimization topics, projects and initiatives in KL hub, APAC region and in global context.
- Positively influences SDU Talent Acquisition, Development and Mobility Services and provides guidance, support, and coaching to help them achieve their quality goals.
- Provides mentorships
- Consistently demonstrates corporate values of Creative, Open, Responsible, and Entrepreneurial (CORE) on people leadership practices.

**Requirements**:
Education
- Tertiary education, minimum Bachelor of degree in HR, Business Administration or other industry.

Working Experience
- Minimum 5 years of HR experience in the Asia Pacific region.
- Experience in process improvement methodologies (Business process management, Lean Six Sigma, Total Quality Management, Kaizen etc.) or equivalent working experience
- Familiar working with HR systems (SAP, ServiceNow and SuccessFactors).
- Experienced in quality management of HR shared services and HR competence hub.
- Good analytical skills & project management competence.

Technical & Professional Knowledge
- Requires expertise and experience in quality management principles, methodologies, and tools.
- Good general Human Resources skills and knowledge in the Asia Pacific region.
- Excellent communication and people management/ development skills.
- Fluent in speaking and written English. Knowledge of any other Asian languages is advantageous.

**BASF Asia-Pacific Service Ce



  • Kuala Lumpur, Malaysia Klook Full time

    About KlookWe are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...


  • Kuala Lumpur, Malaysia Maxis Full time

    Are you ready to get ahead in your career? - We want to empower you turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. - To...

  • Process Excellence

    2 weeks ago


    Kuala Lumpur, Malaysia AIA Full time

    FIND YOUR 'BETTER' AT AIA If you believe in better, we’d love to hear from you. About the Role Responsible for executing transformation initiatives in relation to either a major activity such as a merger or acquisition or the ongoing improvement of effectiveness and efficiency of an AIA entity, a function, or a department. Roles &...


  • Kuala Lumpur, Malaysia Bright Prospect Full time

    Full Time _Kuala Lumpur_ January 12, 2024 - May 11, 2024 Admin & Office Support **Job Overview**: - **Salary **RM7,500.00 - RM10,500.00 **Location**: _Kuala Lumpur, Selangor_ **Job Descriptions**: **What you will experience in this role**: - Improve Processes: Identify, assess, and streamline current business operations to remove inefficiencies, cut...


  • Kuala Lumpur, Malaysia bp Full time

    Job summary **Entity**: Finance **Job Family Group**: Procurement & Supply Chain Management Group At bp, we’re reimagining energy for people and our planet. We have an ambition to be a net zero company by 2050 or sooner, and help the world get to net zero. Crafting a more efficient business that makes the best use of its resources is a critical part of...


  • Kuala Lumpur, Malaysia bp Full time

    Job summary **Entity**: Finance **Job Family Group**: Procurement & Supply Chain Management Group **About the company**: At bp, we’re reimagining energy for people and our planet! We have an ambitious ambition - be a net zero company by 2050 or sooner, and help the world get to net zero! Creating a more efficient business that makes the best use of its...

  • Process Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the job Lead and oversee a team of engineers responsible for Process utilities system; Mentor and coach team members, supporting their professional growth and development, and ensuring a high level of technical competency within the team;Provide technical leadership and expertise in the design of process utilities system, including process gases,...

  • Process Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the job Lead and oversee a team of engineers responsible for Process utilities system; Mentor and coach team members, supporting their professional growth and development, and ensuring a high level of technical competency within the team;Provide technical leadership and expertise in the design of process utilities system, including process gases,...

  • Manager - Processing

    2 weeks ago


    Kuala Lumpur, Malaysia HSBC Full time

    Why join us? This department is responsible to analyse the corporate actions swift and documents received from agent or registrar and to broadcast it to the client. An accurate broadcast is required in order for client to manage their entitlement projection and to elect on any options provided by agent on the respective CA event.  Apart from...

  • Process Manager

    3 weeks ago


    Kuala Lumpur, Malaysia Petroplan Full time

    Key Responsibilities: As a Process Department Manager, shall be responsible to lead and manage effectively Process Team function and resources for Process Engineering and Pre-commissioning and Commissioning as to support company business in execution of proposal and awarded project which include but not limited to the followings: Department Resource...


  • Kuala Lumpur, Malaysia BDP GLOBAL SERVICES CENTRE SDN BHD Full time

    **Job Summary**: **The OPEX GT (global team) PM is responsible for PSA BDP’s global OPEX team’s project/portfolio/program management.** **Responsibilities**: - **Part of global OPEX GT (global team)** - **Responsible for assigned OPEX projects in all areas Operations, technology, analytics and functional** - **End to end project management of assigned...


  • Kuala Lumpur, Malaysia RB Health Malaysia Sdn Bhd Full time

    Project Manage NPD/EPD launches into the business. - Co-ordinate the communication between the factories and the commercial team stakeholders related to NPD. - Management of the change-over of products, ensuring mínimal obsolete stock, lowest write off of materials and the on-time availability, - Lead meetings with internal and external stakeholders to...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. Global Debt Markets Derivatives Trade Processing Management is integral to HSBC’s purpose and strategy, playing a valued role in Rates trading life cycle management. Our global team of...


  • Kuala Lumpur, Malaysia Zurich Insurance Company Full time

    Purpose We are seeking a Head of Operational Excellence to join our team. The ideal candidate will have a proven track record in business analyst responsibilities, operational excellence, and team management, with a strong focus on delivering exceptional results. Key Accountabilities Leads the planning and implementation operational excellence...


  • Kuala Lumpur, Malaysia TMF Group Full time

    We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website. About TMF Group TMF Group is a leading global provider of...


  • Kuala Lumpur, Malaysia CBRE Full time

    About the role: As an OE Specialist, you are responsible to independently drive BSO improvement initiatives under the leadership of the KL BSO Operational Excellence Lead. You bring to the table exceptional client management abilities, strong communication skills, and shortly learn to display a comprehensive knowledge of BSO's current service offerings. Your...

  • Operation Officer

    7 days ago


    Kuala Lumpur, Malaysia Unity Excellence Sdn Bhd Full time

    Responsible for the day-to-day general administration of the organisation, assisting the Head of School and supporting the staff team. Typical work activities - Provide administrative support for matters relating to the premises and operations including cleaners, maintenance, canteen, security, human resource, public relation, admission, library and...

  • Process Manager

    3 weeks ago


    Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the jobLead and oversee a team of engineers responsible for Process utilities system;Mentor and coach team members, supporting their professional growth and development, and ensuring a high level of technical competency within the team;Provide technical leadership and expertise in the design of process utilities system, including process gases, process...

  • Process Manager

    3 weeks ago


    Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the jobLead and oversee a team of engineers responsible for Process utilities system;Mentor and coach team members, supporting their professional growth and development, and ensuring a high level of technical competency within the team;Provide technical leadership and expertise in the design of process utilities system, including process gases, process...


  • Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...