Gtcs Analyst Level 1

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Full time

Duties & Responsibilities:

  • Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity.
  • Provide resolutions by identifying systematic problems, researching answers, guiding test center administrators through the corrective steps.
  • Document details of cases and prioritize according to urgency and importance in Salesforce.
  • Monitor support queues in Salesforce and take accountability in following through with endtoend resolutions.
  • Escalate urgent requests or those that require a more indepth knowledge and understanding to the attention of Level II Analysts and the Support Manager.
  • Identify, recommend and communicate changes to existing procedures
  • Work on projects and special initiatives as approved by team leads and managers.

Requirements:

  • Experience of up to 2 years in Technical Helpdesk or Customer Service is highly preferred.
  • Able to speak fluent English & Korean.
  • You care deeply about your performance and your team's performance
  • Logical thinker with good analytical and problemsolving skills
  • Uptodate technical knowledge
  • Understand Basic User & Security Group Active Directory administration.
  • An in depth understanding of LAN, TCP/IP, Citrix environments as well as being able to troubleshoot laptops, desktops, thin client devices, Windows 2008 servers and above.
  • Good interpersonal and customer care skills
  • Good accurate records keeping

  • Gtcs Analyst 1

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Full time

    Duties & Responsibilities: Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps. Document details of cases and prioritize according to urgency...

  • Business Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionWhy join us:Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ALFAMELI TECHNICAL SERVICES SDN. BHD. Full time

    [1] Assistant Programmer / Coder Managing PI server and PI-AF coding development for PGB GPU Technical Centre digitalization programs and projects. The work involves code replication, modelling and simulations for newly configured digital programs. [2] Documentation / Narrative writer Develop documentation and narrative for the written PI-AF code for ease...

  • Level 1

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Orange Business Full time

    About the role: To provide a professional first technical point of contact for the customer and third party vendors. Diagnose fault related incidents by effectively utilizing troubleshooting software and other network / prpduct utility programs. Provide updates as needed to the customer in order to meet performance objectives and contractual objectives. To...

  • Payroll Analyst 1-fin

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Oracle Full time

    Payroll Analyst 1-Fin-230005BGApplicants are required to read, write, and speak the following languages: English, Chinese-MandarinDetailed Description and Job RequirementsResponsible for assisting in the preparation, distribution, and accounting of employee payroll.Serves as a liaison to employees and third party payroll vendors to ensure payroll processing...

  • Stock Analyst 1

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia K Production Sdn Bhd Full time

    1) Conduct thorough research and analysis of stock market trends, individual stocks, sectors, and economic indicators.2) Evaluate the performance, valuation, and potential risks and rewards of specific stocks using fundamental and technical analysis.3) Provide informed buy, hold, or sell recommendations on specific stocks based on your analysis and...

  • Gl Analyst Level 3

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia JP Associates Malaysia Full time

    Responsible for full scale of GL processes and procedures as specified under Service Partnership Agreement To review, assess WHT and indirect tax implications on cross border transactions Preparation of payment requisition timely for indirect taxes liabilities To ensure month/quarter/year end closing activities are met given with tight datelines. Preparation...


  • Kuala Lumpur, Kuala Lumpur, Malaysia NCR Full time

    About NCRNCR Corporation (NYSE:NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.Title: NOC Specialist L1Grade: 09Position provides...

  • Solutions Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia CAPCO Full time

    Role Description The Solutions Analyst will work in the Digital & Distribution work stream within the technology value stream to contribute in the formulation of high level solutions and oversee the development and delivery cycle. The Solutions Analyst will work with the business analysts, product owners, system solutions architect and development team to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Citi Full time

    The Middle Office Accounting Analyst is an entry level position responsible for assisting in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the calculation of daily and periodic Valuations for funds.Responsibilities: Monitor the work activities to...

  • Business Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia InfoDrive Solutions Sdn. Bhd. Full time

    Main Responsibilities: As a Digital Transformation Business Analyst, you will play a key role in driving and implementing digital transformation initiatives within the organization. You will collaborate with various stakeholders to understand business needs, identify opportunities for digital transformation, and translate them into actionable requirements....

  • Gtcs Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Full time

    SummaryPRINCIPAL RESPONSIBILITIES AND ACCOUNTABILITIES: Provide audit trail of all problems and resolutions (problem description, troubleshooting steps taken, resolution) through the use of Salesforce and other support tools. Take ownership of problems, and follow appropriate escalation paths to ensure the problems are resolved in timely and effective ways...

  • Data Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia SOGO (KL) Department Store Sdn Bhd Full time

    Responsibilities: Collect, interpret and analyse collection of data using statistical techniques to provide reports and analysis result. Develop strategies in data collection, data analytics and other related data matters by adopting optimized statistical efficiency and quality. Acquire data from primary or secondary data sources and maintain data systems....

  • Business Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionWhy join us?If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to...

  • Business analyst

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Central One Full time

    JOB RESPONSIBILITIES: Collaborating with stakeholders to conduct exploratory data analysis and provide actionable insights with strategic recommendations Reporting the results and strategic recommendations back to the relevant members of the business Translate data-driven insights into effective business strategies and operational improvements Analyzing data...

  • Business analyst

    2 months ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Central One Full time

    JOB RESPONSIBILITIES: Collaborating with stakeholders to conduct exploratory data analysis and provide actionable insights with strategic recommendations Reporting the results and strategic recommendations back to the relevant members of the business Translate data-driven insights into effective business strategies and operational improvements Analyzing data...

  • Gtcs Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Full time

    About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three...

  • Associate/4a Level

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Customer Service AnalystTimings:Rotational Shifts (Contract To Hire)Industry:IT-Software / Software ServicesWork Mode:HybridFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Customer Service Mandarin BPO Skills BPO Call center ms excel BPO/ITES typing skills COMPUTER SKILL 4A/4B Level years of experience in a BPO environment...

  • Finance Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia CBRE Full time

    Posted- 28-Feb-2024- Service line- Corporate Segment- Role type- Full-time- Areas of Interest- Accounting/Finance, Transaction Management- Location(s)- Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - MalaysiaFinancial Analyst - Contract ManagementAbout The JobThe Contract Management Analyst played a key role in KL BSO OTC Contract Management team...

  • Financial Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia CBRE Full time

    Financial Analyst - Contract ManagementJob ID Posted 06May2024Service line Corporate SegmentRole type FulltimeAreas of InterestAccounting/FinanceLocation(s)Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - MalaysiaFinancial Analyst - Contract ManagementAbout the RoleThe Contract Management Analyst played a key role in KL BSO OTC Contract Management team...