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Business Analyst

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

  • Job description

Why join us?


If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.


HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.

We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of
Business Analyst.

Principal responsibilities:

The Opportunity:


The vision statement for Change Delivery is "To be the businesses' primary change partner, support the implementation of the Group Strategy and make change a source of sustainable competitive advantage for HSBC".

The job is a major point of contact with the business and IT. The jobholder works independently and has a high level of flexibility to consult with the business at all levels.

They will need to have the ability to work closely with and build good relationships with Software Delivery, IT Operations, Service Delivery, and with other delivery partners and Global Functions.

The jobholder is expected to successfully engage in multiple initiatives simultaneously, taking a lead analyst role in larger projects, directing all analyst activity.


What you'll do:

  • Content heavy role Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, businesswise and technologywise.
  • Stakeholder complexity Business Analysts will often need gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no GCD supervision.
  • Multidisciplinary Business Analysts need to be able to shape business requirements and solution designs

Value Creation:

  • Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved
  • Brings structure and order to undefined problems and/or large scale problems, making them easier to address and solve
  • Uses systemic thinking and creativity in devising solution options
  • Evaluates relative costs, benefits and obstacles of potential solutions before implementing
  • Articulates or translates complex information in clear, meaningful and structured way to suit audience
  • Understands the Group's priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
  • Questions smallscale business decisions that do not demonstrate alignment to the Group's commercial strategy
  • Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively
  • Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early
  • Builds effective working relationships with analysis and design teams in our delivery partners and works well with external

Operational Performance:

  • Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner
  • Identifies areas of impact on the target operating model and designs activities to mitigate impact
  • Manages requirements traceability through design and delivery
  • Utilises financial skills to develop a high level business case, considering investment and high level benefits
  • Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues)
  • Manages the change audience through the commitment curve with communications, training and development
  • Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, endtoend and cost)
  • Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope
  • Supports project or programme resourcing activities
  • Allocates tasks and objectives to other analysts on a project or programme

Capability and People Development:

  • Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience
  • Defines high level responsibil