Quality Assurance Analyst Native Japanese/ Mandarin

1 week ago

Penang Island, Malaysia Gratitude Inc. Full time

Role:
Quality Manager

Timings:
Flexible (Permanent)

Industry:

BPO

Work Mode:
Work from office

Functional Area:
ITES /
BPO / Customer Service

Process:
Voice

Key Skills:
Quality assurance Quality Assurance/QA

  • Details:

Basic salary:
RM9,000 - RM14,000

Location:
LV, Georgetown Penang

Shift: 24/7 Rotational

DOJ:
March 2024

HC Required : 4HC (Japanese)

Requirement:
Native Japanese

Specific Experience :
Preferred QA experience and travel experience.

Education:
Above Diploma + working experience more than 3 years. Bachelor's degree fresh graduate is applicable.

English Assessment :
B2

Language:
Mandarin and English

b

Specialization:
Customer Service background

c

Target Onboarding Date:

ASAP
d

Salary Range:
5,500 - 6,500

e

Location:
Georgetown, Penang

f

Type:
Full-time

g

Shift:
possible 24/7

Requirements.

  • Degree in discipline or equivalent diploma
  • Minimum 1 year of Quality Analyst experience.
  • Fast learner who requires mínimal supervision.
  • Experience in preparing and presenting written project status reports and executive briefings.
  • Phenomenal communication, presentation, and public speaking skills.
  • Organizational and time management abilities.
  • Critical thinking, analytical and decisionmaking abilities.
  • People management.

A bold text example
Responsibilities.

  • Construct searches and reports designed for automated analysis and topic identification in recorded
conversations from a contact center environment.

  • Make recommendations and define strategies that solve critical business problems, through both
established industry best practices and creative innovations.

  • Own ontime, accurate, quality analysis and reports/visualizations in tight alignment with specified
project objectives.

  • Package, deliver, and at times present key findings and briefings.
  • Conduct evaluations to identify areas of improvement.
  • Monitor, analyze & audit trainees' performance and call out any unusual trends.
  • Identify training needs by working with operations team and QA.

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