Trainer Native Japanese/ Local Malaysian Mandarin

2 weeks ago

Penang Island, Malaysia Gratitude Inc. Full time

**Role**:Training Manager

**Timings**:Flexible (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: bpo trainer
- Basic salary: RM9,000 - RM14,000

Location: LV, Georgetown Penang

Shift: 24/7 Rotational

DOJ: March 2024

HC Required : 4HC (Japanese)

Requirement:
Native Japanese

Specific Experience : Preferred Trainer experience and travel experience.

Education: Above Diploma + working experience more than 3 years. Bachelor’s degree fresh graduate is applicable.

English Assessment : B2

Trainer

a. Language: Mandarin and English

b. Specialization: Customer Service background

c. Target Onboarding Date: ASAP

d. Salary Range: 5,500 - 6,500

e. Location: Georgetown, Penang

f. Type: Full-time

g. Shift: possible 24/7

Requirements.
- Degree in discipline or equivalent diploma
- At least 2 years training experience
- Fast learner and independent
- Customer Service knowledge and/or experience is strongly preferred.
- Proven experience as corporate trainer in the customer service industry.
- Understanding of effective teaching methodologies and tools.
- Willingness to keep abreast of new techniques in corporate training.
- Proficient in MS Office (Advance skills in Excel and PowerPoint); e-learning software will be an asset.
- Affluent communication, presentation, and public speaking skills.
- Organizational and time management abilities.
- Critical thinking, analytical and decision-making abilities

Responsibilities.
- Design effective training programs.
- Prepare training materials.
- Conduct training and refreshers.
- Support and mentor new employees.
- Conduct evaluations to identify areas of improvement.
- Monitor, analyse & train trainees’ performance and call out any unusual trends.
- Identify training needs by working with operations team and QA.

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