Customer Success Specialist

2 weeks ago


Penang Island, Malaysia Gratitude Inc. Full time

**Role**:Customer Success Specialist

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Technical Japanese language Customer oriented Call Centre skills soft skills COMPUTER SKILL
- **About this Opportunity**

**Customer Success Specialist** responsibilities including resolving customer queries, recommending solutions and guiding users and customers of global Top Tier Travelling Services to provide **Outstanding Customer Experiences (CX)**.

**Responsibilities**
- Providing customers with the client’s service and product information
- Use market specific knowledge and insights to spot and scope scalable solutions to improve the support of customers
- Identifying, escalating priority issues and reporting to the high - level management
- Recording details of comments, inquiries, complaints, and actions taken
- Other duties as assigned

**Requirements**:
Educational Background: all majors
- Language Skills:

- Japanese: Native ONLY
- English: Intermediate (B2)
- Expertise: Familiar with travel and hospitality
- Keyboard Skills: Speed greater than 50 wpm and accuracy minimum 98%
- Listening Skills: Advance skill
- Speaking Techniques: Basic CS needed, good intonation, pronunciation clear, no filler words (able to handle outbound call / voice if needed)

Possess work experience in the travel/airlines industry.

Possess at least 1-year relevant customer service experience digital/inbound/outbound.

Prior experience in handling Live Chat & Digital Team or familiar with Social Media.

Possess strong communication skills, including the ability to converse, read and write(type) effectively in the native language.

Ability to multitask, detail oriented and possess good problem skills.

Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers.

Passionate in helping to resolve customer issues / queries and complaint handling.

A team player who thrives in a fast paced, dynamic environment.

A self - starter who can work independently with mínimal supervision.



  • Penang, Malaysia Exabytes Capital Group Full time

    We're a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you're one who is passionate, hardworking with drive, and wants to advance your career, there's no better home for your potential...


  • Penang, Malaysia Insight Talent Full time

    4 days ago Be among the first 25 applicantsRole: Customer Success Specialist JapaneseStart date: 21-Apr, 2 JuneHeadcount: 3, 4Location: KL, G TowerProject: Reservation projectBudget: Up to RM 6900 Housing (600RM) for EP holders and language allowance (1000RM)Shift Schedule: Mon-Sun, 6:00am-23:00 pm (Rotational shift)Note: Fresh graduates are welcome, cs...


  • Penang, Malaysia LSEG (London Stock Exchange Group) Full time

    Typically retains or renews business, role is eligible for a sales incentive plan. Drives retention via onboarding, training or related activities. Resolves problems and ensures satisfaction. Drives increased usage and renewals. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our...


  • Penang, Malaysia Jom Kerja! Full time

    **Qualifications**: **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. **Work experience**: - Minimum of 6 months work experience in customer support in any industry. - Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass...


  • Penang, Malaysia EH SUCCESS SOLUTIONS SDN. BHD. Full time

    Job RequirementsWe are seeking a highly skilled Procurement and Inventory Specialist to join our team at EH SUCCESS SOLUTIONS SDN. BHD. As a key member of our supply chain management team, you will be responsible for overseeing and optimizing our procurement and inventory operations to ensure seamless delivery of goods to our customers.The ideal candidate...


  • Penang, Malaysia Assent Inc. Full time

    Customer Success Associate - Korean languageFull-timeRegion: MalaysiaAssent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is...


  • Penang, Malaysia Assent Compliance Full time

    Company DescriptionAssent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive...


  • Penang, Malaysia Assent Inc. Full time

    At Assent Inc., we are looking for a highly skilled and organized individual to join our team as a CUSTOMER SUCCESS ASSOCIATE. This role will play a vital part in delivering our services to customers, ensuring their success and satisfaction with our products. The ideal candidate should have excellent communication skills, both written and verbal, and the...


  • Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    Applicant must be willing to work on rotational shift 24/7Must be able to speak, read and write in MandarinAble to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situationsWilling to work in GeorgeTown, PenangHandle pre and post reservation inquiries by phone, e-mail and fax;Handle customer requests by phone...

  • Sales Executive

    2 weeks ago


    Penang Island, Malaysia Konica Minolta Business Solutions (m) Sdn Bhd Full time

    **Responsibilities**: - At Konica Minolta, our mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich society through constant innovation and development of solution driven tools. - In our company, you will play an important...


  • Penang, Malaysia Infineon Technologies AG Full time

    About the RoleThis position plays a critical role in supporting the company's mission by ensuring timely and accurate delivery of products to our customers. As a Senior Customer Service Specialist, you will manage customer expectations by providing clear communication regarding order status, resolving issues promptly, and escalating concerns when necessary....


  • Penang, Malaysia Talent Recruit Full time

    The role of Customer Support and Inventory Specialist is to provide administrative support for day-to-day customer service activities. The successful candidate will be responsible for managing domestic inventory, procedures, and processes for one of our key customers. This includes maintaining inventory control per SAP requirements, managing consignment...

  • HR Service Specialist

    17 hours ago


    Penang Island, Malaysia Advanced Micro Devices, Inc. Full time

    Back **HR Service Specialist**: - Penang, Malaysia - Human Resources - 37693 mail_outline Get future jobs matching this search *** **Job Description**: **WHAT YOU DO AT AMD CHANGES EVERYTHING** - We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that...


  • Penang Island, Malaysia BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...


  • Penang, Malaysia EH SUCCESS SOLUTIONS SDN. BHD. Full time

    Role Overview:We are seeking a highly skilled Production Manager to join our team at EH Success Solutions Sdn Bhd. As a key member of our production team, you will be responsible for planning, organizing, and controlling production activities to ensure timely delivery of high-quality products that meet customer requirements and industry standards.Key...


  • Penang Island, Malaysia Advanced Micro Devices, Inc. Full time

    Back **Ethics and Compliance Staff Specialist**: - Penang, Malaysia - General Management/ Administration/ Support - 39120 mail_outline Get future jobs matching this search *** **Job Description**: **WHAT YOU DO AT AMD CHANGES EVERYTHING** - We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world....


  • Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    Company OverviewA leading recruitment agency, Agensi Pekerjaan JobScoper Sdn. Bhd., is seeking a highly skilled Customer Support Specialist to join our team. This role is perfect for individuals who are fluent in Mandarin and possess excellent communication skills.Job DescriptionWe are looking for a customer-focused professional to provide timely support to...


  • Penang, Malaysia Celestica Inc. Full time

    Customer Quote SpecialistDate: Sep 17, 2024Location: Penang, 07, MYFunctional Area: FIN - FinanceCareer Stream: DEC - Decision SupportRole: SpecialistSAP Short Name: SPEJob Title: Customer Quote SpecialistJob Code: SPE-FIN-QUOTJob Level: Band 08Direct/Indirect Indicator: IndirectSummaryDetailed DescriptionPerforms tasks such as, but not limited to, the...


  • Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    Fewer than 10 applicants are invited to apply for this exciting opportunity as a Cantonese Customer Service Specialist.Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team in providing excellent telephone service to our clients. The ideal candidate should have strong communication skills, both written and verbal,...


  • Penang, Malaysia Motorola Solutions Full time

    Job DescriptionWe are looking for a Customer Service and Order Fulfillment Specialist to join our team. As a Customer Service and Order Fulfillment Specialist, you will be responsible for providing excellent customer service, processing orders accurately, and resolving any issues promptly.You will work closely with internal teams to ensure smooth order...