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Customer Success Specialist
1 month ago
4 days ago Be among the first 25 applicants
Role: Customer Success Specialist Japanese
Start date: 21-Apr, 2 June
Headcount: 3, 4
Location: KL, G Tower
Project: Reservation project
Budget: Up to RM 6900 Housing (600RM) for EP holders and language allowance (1000RM)
Shift Schedule: Mon-Sun, 6:00am-23:00 pm (Rotational shift)
Note: Fresh graduates are welcome, cs experience preferred
Overview:
Responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
Qualifications:
- Excellent communication skills in language required & English;
- Excellent commercial understanding;
- Problem solving;
- Sense of responsibility;
- Independent and customer friendly;
- Experienced with Customer Care, internet and hotel industry.
Responsibilities:
- Handle pre and post reservation inquiries by phone, e-mail and fax;
- Handle customer requests by phone and e-mail;
- Modify, change and/or cancel existing reservations;
- Make outbound calls to hotels/guests to arrange special requests;
- Act as liaison between guest and hotel to resolve complaints;
- Manage relationships with hotels by providing high levels of customer service and account management support.
Entry level
Employment TypeFull-time
IndustriesStrategic Management Services
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