Customer Success Associate Lead

4 days ago


Penang, Malaysia Assent Inc. Full time

At Assent Inc., we are looking for a highly skilled and organized individual to join our team as a CUSTOMER SUCCESS ASSOCIATE. This role will play a vital part in delivering our services to customers, ensuring their success and satisfaction with our products. The ideal candidate should have excellent communication skills, both written and verbal, and the ability to build strong relationships with clients.

The key responsibilities of this position include:

  • Developing and maintaining long-term relationships with customers, providing exceptional service and support throughout their journey with our company.
  • Managing client relationships and lifetime value, helping them achieve maximum benefits from their subscriptions and growing revenue.
  • Overseeing customer health metrics and retention, identifying areas for improvement and implementing strategies to enhance customer satisfaction.
  • Participating in strategic planning sessions with customers, including executive-level discussions and program reviews.

In addition to these responsibilities, the successful candidate will possess basic knowledge of project management principles, be proficient in MS Office Suite and Google Applications, and have experience working in technology/SaaS environments. If you are a team player with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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