Customer Experience Associate

2 days ago


Penang, Malaysia HCLTech Full time
Customer Experience Associate Job Description
We are seeking a highly skilled Customer Experience Associate to join our team at HCLTech. As a Technical Support Specialist, you will be responsible for providing exceptional customer experiences through technical support services. Your key responsibilities will include providing technical assistance, troubleshooting issues, and documenting events and problems for future reference.

Key Responsibilities
  1. Deliver outstanding customer experiences through technical support services.
  2. Use advanced diagnostic techniques and questioning skills to troubleshoot complex technical issues.
  3. Escalate unresolved issues to senior support personnel as needed.
  4. Document events, problems, and their resolutions in logs for future reference.

Requirements
  • Bachelor's degree in IT, Computer Science, or a relevant field is preferred.
  • More than 2 years of experience in service desk/IT helpdesk/technical support in a global setting.
  • Excellent communication skills, both verbal and written.


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