Customer Experience Coordinator

2 days ago


Penang, Malaysia The Prestige Full time

Are you passionate about delivering exceptional guest experiences? Do you have a talent for creating memorable moments? If so, we invite you to join our team as a Front Office Duty Manager at The Prestige Hotel Penang

Role Description

As a key member of our front office team, you will be responsible for ensuring seamless guest interactions, providing exceptional customer service, and fostering a positive work environment.

Key Responsibilities
  • Oversee front office operations, ensuring efficient and effective processes
  • Manage office administration tasks, including staff scheduling and inventory management
  • Provide personalized support to guests, addressing their needs and concerns in a prompt and professional manner
  • Maintain open communication with colleagues to facilitate collaboration and teamwork
Requirements
  • Proven experience in office administration and customer service
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Degree in Hospitality Management or related field
  • Previous experience in the hospitality industry is highly desirable


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