Customer Service Officer

2 weeks ago

Penang, Malaysia TTM Technologies - North America Full time

TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency (“RF”) components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards (“PCBs”). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.

Order Management

Order Entry:

- Receive customer PO, conduct PO review, input customer PO into the Oracle system, and book the Sales Order.
- Maintain sales orders in the system.

Reschedules:

- Support and coordinate customer reschedule requests and internal reschedule requests between the customer and the factory.
- Update reschedules in the Oracle system.

Delivery:

- Follow up with the Production Planning team and Logistics team to ensure on-time delivery to customers as per committed schedules.

Customer Representative (Coordination & Response)
- Serve as the primary contact window in the factory, coordinating with corresponding departments to fulfil customer requests and provide timely responses to ensure customer satisfaction.

Communication
- Act as a bridge between customers and the factory, facilitating efficient communication among customers, the Sales team, and the factory during daily operations.

Customer Service (Account Management）
- Provide excellent service and support to external customers and internal customers (Sales team).
- Collaborate with Sales/CR to effectively manage assigned customer accounts for business growth.

**REQUIREMENTS**:

- Work Experience: Minimum 1-2 years of customer service experience, preferably in the electronics industry.
- Education: University Degree; no specific major required. A major in Business or Trading would be advantageous.
- Language: Proficiency in English; Mandarin is an added advantage (Listening, Speaking, and Writing).
- Skills: Experience with ERP systems/Oracle order entry is highly desirable.
- Report to Duty: Immediate reporting within one month is ideal, but up to two months is acceptable due to urgency.
- Compensation and Benefits:_

Applicants may be entitled to:
- Mandatory Statutory Benefits according to the laws and legislation- Staff dormitory, Dining hall, Gym room, Company Shuttle, and other supportive facilities and services for those living on-site- Occupational health check-ups, Shuttle bus, Supplementary housing allowance (those not in dorms), Meal subsidy, etc.- Labor unions or other kinds of associations of interest, rich recreational activities such as company Annual Dinners, holiday gifts and greetings, team building, and various social activities.- Systematic training courses, Development projects, and Career paths
- Export Statement:_
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

  • Customer Service Officer

    7 days ago

    Penang, Malaysia Arrow Electronics, Inc. Full time

    Position:Customer Service OfficerWhat You'll Be Doing Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies,...

  • Customer Services Officer

    2 months ago

    Penang, Malaysia Singapore Airlines Limited Full time

    Providing professional customer services for airport check-in, arrival (including baggage-related matters), and departure (including overall responsibility for departure punctuality), as well as managing flights, handling passengers, and monitoring the collection of excess baggage and ticket sales. - Maintain high situational awareness and work closely with...

  • Officer - Customer Service Intermediate Analyst

    4 weeks ago

    Penang, Malaysia Citi Full time

    At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...

  • Officer - Customer Service Intermediate Analyst

    6 hours ago

    Penang, Malaysia Citi Full time

    At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...

  • Customer Service Officer

    2 weeks ago

    Penang, Malaysia Plaza Premium Lounge Malaysia Sdn Bhd Full time

    . DIPLOMA/ADVANCE DIPLOMA/HIGHER GRADUATE DIPLOMA/DVM/DKM LEVEL 4 AND LEVEL 5 Hotel management. Minimum 1year experience - To render warm welcome to all guests, and render assistance to guests, and promoting our services (if applicable). Greet and receive guests, collect payment and to bid farewell to guests/passengers at the front reception counter. - To...

  • Officer - Customer Service Intermediate Analyst

    7 days ago

    Penang, Malaysia Citi Full time

    At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...

  • Cargo Services Officer

    4 weeks ago

    Penang, Malaysia Cathay Pacific Full time

    CSD - Cargo Services Delivery - Penang, Malaysia - Cathay Pacific - Application Deadline 18 Apr 2024 Company Description Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s...

  • Cargo Services Officer

    2 days ago

    Penang, Malaysia Cathay Pacific Full time

    CSD - Cargo Services Delivery - Penang, Malaysia - Cathay Pacific - Application Deadline 14 May 2024 Company Description Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s...

  • Cargo Services Officer

    6 hours ago

    Penang, Malaysia Cathay Pacific Full time

    CSD - Cargo Services Delivery - Penang, Malaysia - Cathay Pacific - Application Deadline 18 Apr 2024 Company Description Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s...

  • Sales Service Executive

    2 months ago

    Penang, Malaysia AEON Credit Service (M) Berhad Full time

    Job Responsibilities: - To achieve the monthly and yearly sales target as assigned by the management. - To execute marketing activities as directed by CSU Unit Head/ management. - To handle operational matters in accordance to departmental, company & regulatory bodies guidelines, IMS, procedures and policies. Job Requirements: - Bachelor's Degree in...

  • Customer Service Representative

    6 days ago

    Penang, Malaysia Citi Full time

    The Customer Service Representative is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage client...

  • Customer Service Executive

    2 months ago

    Penang, Malaysia Agensi Pekerjaan Lifework Sdn.Bhd Full time

    Keep the pulse of customer satisfaction - Respond to customer’s inquiries in a timely manner. - Take the lead as a first PIC for customers - Work with internal and external customers to create an exceptional customer service - experience - Manage account/customer expectations - Work with internal and external customers for Corrective and Preventative...

  • Customer Service Executive

    6 hours ago

    Penang, Malaysia Agensi Pekerjaan Lifework Sdn.Bhd Full time

    Keep the pulse of customer satisfaction - Respond to customer’s inquiries in a timely manner. - Take the lead as a first PIC for customers - Work with internal and external customers to create an exceptional customer service - experience - Manage account/customer expectations - Work with internal and external customers for Corrective and Preventative...

  • Online Customer Services

    2 weeks ago

    Penang, Malaysia SEMANGAT JAYA SETIA SDN BHD Full time

    Hiring Office Customer Service Location : KL-PETALING JAYA Working hours need to be able to work with morning, noon and night. 9AM - 530PM 1130AM-8PM 4PM-1230PMDress Casual ComfortableOffer EPF & Socso & EIS ❌ No need to call ❌ No need to go out ❌ Not Insurance, Real Estate & MLM ❌ Not a side hustle Wholesale & Trade of Electrical Products SPM / O...

  • Remote customer care officer

    7 days ago

    Penang, Malaysia Top Glove Corporation Berhad Full time

    Job Description:Top Glove Corporation Berhad is seeking a Remote Customer Care Officer to join our team in George Town, Penang. As a full-time entry-level position, the Remote Customer Care Officer will be responsible for providing exceptional customer service and support to our clients through various communication channels.Responsibilities: Respond to...

  • Remote customer care officer

    2 weeks ago

    Penang, Malaysia Top Glove Corporation Berhad Full time

    Job Description:Top Glove Corporation Berhad is seeking a Remote Customer Care Officer to join our team in George Town, Penang. As a full-time entry-level position, the Remote Customer Care Officer will be responsible for providing exceptional customer service and support to our clients through various communication channels.Responsibilities: Respond to...

  • Customer Service Coordinator

    2 months ago

    Penang, Malaysia Ambu Full time

    Business Area: Marketing- Employment type: Full-time**Responsibilities**: - Order handling in ERP (M3) system with correct prices. - Delivery within the requested date. - Issue & submit quotation in accordance with the info from BDM / Distributor. - Complaint handling. - Receive & process returns & repairs in accordance with the applicable procedure and in...

  • Customer Service Coordinator

    6 days ago

    Penang, Malaysia Ambu Full time

    Business Area: Sales- Employment type: Full-time**Responsibilities**: - Order handling in ERP (M3) system with correct prices. - Delivery within the requested date. - Issue & submit quotation in accordance with the info from BDM / Distributor. - Complaint handling. - Receive & process returns & repairs in accordance with the applicable procedure and in...

  • Customer Service Representative

    3 weeks ago

    Penang, Malaysia COMET Group Full time

    Date: Feb 14, 2024- Division: Plasma Control Technologies (40000002)- Location: Penang, MY- Requisition ID: 8205To complement our team, we are looking for a customer - and team-oriented individual for our Plasma Control Technologies division at the Penang site as a **Customer Service Representative** For 75 years, we have been following our curiosity. It...

  • Customer Service Officer

    2 months ago

    Penang, Malaysia Denver Euro Enterprise Sdn Bhd Full time

    **#Preferable mandarin speaker, Sabahan and Sarawakian are welcome** **Customer Service** - Smile and greet slot players and customers. - Provide friendly, courteous and efficient service to the slot prayers and customers. - Ensure and alert of the comfort and safety of the slot players and customers. - Assist in the bar counter during the absence of tea...