Customer Service Representative

4 days ago


Penang, Malaysia Design Village Penang Full time
Job Overview

The Customer Relations Specialist is responsible for providing exceptional customer service and support to ensure a positive shopping experience at Design Village Penang. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Customer Service: Provide timely and effective assistance to customers, addressing their inquiries, complaints, and feedback with a positive attitude.
  • Service Delivery: Ensure seamless delivery of services, including courier and shipping operations, to meet customer expectations.
  • Operational Support: Assist in maintaining operational efficiency, overseeing daily mall operations, and conducting customer satisfaction surveys to drive continuous improvement initiatives.
Required Skills and Qualifications
  • Experience: At least one year of experience in customer service or a related field, preferably with courier services experience.
  • Skills:
    • Proficiency in Microsoft Office.
    • Strong communication skills in English and other local dialects.
    • Customer-focused with strong interpersonal skills.
About Us

Design Village Penang is a premier shopping destination that offers an unparalleled shopping experience. We are committed to delivering exceptional customer service and ensuring our customers have a memorable experience with us.



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