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Customer Service
1 month ago
Candidate must possess at least a SPM or Diploma and above.
- Analytical skills
- Ethical standards
- Knowledge about types of contents on social sites and e-commerce sites
- Working hours: Mon-Fri 9am-10pm (9 hours), Sat-Sun 9am-6pm; 5 working days with 2 days off.
- Working Location: George Town, Penang.
- Support customers to place online orders with the client.
- Provide timely support to customers through available communication channels (inbound phone calls and email).
- Process payments and confidential client information accurately, safeguarding customers' personal and financial data at all times.
- Proactively support customers to mitigate the risk of damage to the client's brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as necessary.
- Medical and Insurance Coverage.
- EPF, Socso, EIS, etc.
- Medical Leave.
- World-Class Training provided (Soft skills, system, SOP, and product knowledge).
Additional Benefits:
- 5 Working Days
- Staff Activities
- Training Provided
- Allowance Provided
Key Skills:
- Excellent Communication Skills
- Problem-Solving Skills
- Customer Relationship Management
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