Customer Service Executive

7 days ago

Penang, Malaysia Agensi Pekerjaan Lifework Sdn.Bhd Full time

Keep the pulse of customer satisfaction
- Respond to customer’s inquiries in a timely manner.
- Take the lead as a first PIC for customers
- Work with internal and external customers to create an exceptional customer service
- experience
- Manage account/customer expectations
- Work with internal and external customers for Corrective and Preventative Actions
- Help craft and create KPI customer specific reporting and scorecards
- Process customer orders and routings
- Build and maintain rapport with customers to fulfill their requirements
- Process customer orders
- Coordinate air freight shipments and transport arrangement
- Book service with co-loaders for import/export operations
- Prepare billings
- Import/export permit declarations and customs clearance
- Liaise and source for the cargo space with different airlines to plan the flights to
- destination
- Work with internal customers on process improvements
- Help craft account SOPs and Work Instructions
- Assist with Quotation, RFQ and RFI
- Sales support
- Undertake other duties as requested

**Requirements**:

- Minimum qualification in Diploma and above
- At least 2 years’ experience in handling air forwarding operations with a focus on
- NFO, critical logistics and customer service
- Proficient in both written and spoken English
- Ability to speak and write in Chinese/Mandarin is advantageous
- Knowledge in Microsoft Office 365 Suite
- Job Types: Full-time, Permanent

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Application Question(s):

- Current Salary
- Expected Salary
- Notice period
- Reason leaving current employment

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