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Customer Service Representative
3 weeks ago
Key responsibilities
Receiving the instruments, updating the systems and co-ordinating with internal team to meet the SLA (Service Level Agreement) for the customer.
Updating the customers about the status and maintaining high customer focus during the interactions and demonstrate the efficiency.
Verifying the customer requirements and interacting with outside service providers for quotation and SLA.
Co-orindating with logistics team for the shipment of the material and instruments.
Interacting with customers for the quotation, PO, invoice and payments.
Clearance of payments to outside vendors and interacting with accounts team for the clearance.
Co-ordination with sales to understand the customer requirements and translate the same to working terms and keeping a track of the progress and completion.
Regular updates to customer for each projects or jobs coming to us - receipt, WIP, outgoing.
May also be required to act as inside sales - calling customers for the leads.
Supporting on any promotions and following up with customers for the feedback and orders.
Job requirements (education or experience and skills required to be able to perform this job):
2-4 years of customer service experience with any technical services company.
Diploma/engineering/other Degree graduates.
Calibration and other technical services experience as customer service is an added advantage.
Excellent communication and to be good in written and spoken English.
High energy and customer focus is desired.
Focus on process improvements, innovative thinking and implementation of new ideas is an expectation from this position.
Tektronix, a wholly owned subsidiary of Fortive Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix - join us in revolutionizing a better tomorrow
