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Customer Service Officer
2 weeks ago
TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer
About TTM
TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency (“RF”) components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards (“PCBs”). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.
Order Management
Order Entry:
- Receive customer PO, conduct PO review, input customer PO into the Oracle system, and book the Sales Order.
- Maintain sales orders in the system.
Reschedules:
- Support and coordinate customer reschedule requests and internal reschedule requests between the customer and the factory.
- Update reschedules in the Oracle system.
Delivery:
- Follow up with the Production Planning team and Logistics team to ensure on-time delivery to customers as per committed schedules.
Customer Representative (Coordination & Response)
- Serve as the primary contact window in the factory, coordinating with corresponding departments to fulfil customer requests and provide timely responses to ensure customer satisfaction.
Communication
- Act as a bridge between customers and the factory, facilitating efficient communication among customers, the Sales team, and the factory during daily operations.
Customer Service (Account Management）
- Provide excellent service and support to external customers and internal customers (Sales team).
- Collaborate with Sales/CR to effectively manage assigned customer accounts for business growth.
**REQUIREMENTS**:
- Work Experience: Minimum 1-2 years of customer service experience, preferably in the electronics industry.
- Education: University Degree; no specific major required. A major in Business or Trading would be advantageous.
- Language: Proficiency in English; Mandarin is an added advantage (Listening, Speaking, and Writing).
- Skills: Experience with ERP systems/Oracle order entry is highly desirable.
- Report to Duty: Immediate reporting within one month is ideal, but up to two months is acceptable due to urgency.
- Compensation and Benefits:_
Applicants may be entitled to:
- Mandatory Statutory Benefits according to the laws and legislation- Staff dormitory, Dining hall, Gym room, Company Shuttle, and other supportive facilities and services for those living on-site- Occupational health check-ups, Shuttle bus, Supplementary housing allowance (those not in dorms), Meal subsidy, etc.- Labor unions or other kinds of associations of interest, rich recreational activities such as company Annual Dinners, holiday gifts and greetings, team building, and various social activities.- Systematic training courses, Development projects, and Career paths
- Export Statement:_
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
