Customer Service Representative

1 day ago

Penang, Malaysia EUROPCAR MALAYSIA Full time 30,000 - 60,000 per year

Location : Penang Airport (1 candidate)

Job Summary:

As a Customer Service Representative, you will be the face of our company, assisting customers in renting vehicles, resolving inquiries, and ensuring an outstanding customer experience. Your role involves working in a fast-paced environment where professionalism, attention to detail, and a positive attitude are essential.

Key Responsibilities:

  • Provide excellent customer service to valued customers by managing the rentals and the exit process, in compliance with Europcar's policies and procedures, with accuracy and attention to detail.
  • Greet customers warmly and assist with inquiries regarding car rentals, rates, timing and availability. Ensure a pleasant, smooth and efficient handling of the rental for each customer
  • Address customer concerns, resolve issues, or escalate complaints to the appropriate department when necessary
  • Achieving individual performance goals, customer service and branch targets
  • Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service
  • Upholding company standards by ensuring cars are presentable to customers

Qualifications & Skills:

Education:

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree
  • Fresh Graduates are encouraged to apply – Full Training provided

Experience:

  • Knowledge and experienced in customer service or car rental industry will be an added advantage

Skills:

  • Strong communication and interpersonal skills
  • Ability to handle multiple tasks in a fast-paced environment
  • Problem-solving mindset and attention to detail
  • Proficiency in computer systems and basic knowledge of office software

Required Language(s):

  • English and Bahasa Malaysia

Other Requirements:

  • Valid driving license and a clean driving record

Benefits included:

  • Competitive Salary Package
  • Commission / Allowance
  • Performance Bonus
  • Medical Insurance
  • Training Course
  • Employee discounts on car rental (Worldwide)

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