Customer Service Representative
4 days ago
Job Overview
- We are seeking a skilled Customer Service Representative to join our team at Arrow Electronics.
About the Role
- This position involves providing exceptional customer service and sales support to both internal and external customers.
- You will be responsible for handling complex discrepancies, interfacing directly with customers, and recommending solutions and/or action plans to internal sales team staff.
Your Key Responsibilities
- Order to Invoice Process: Responsible for managing the Order to Invoice process, including order entry, value-added order entry, follow-up on non-cancelable and non-returnable (NCNR) orders, and maintaining accurate records.
- Sales Team Support: Provide direct customer contact within Planned Demand and Quality assurance processes, coordinate e-Compass and Forecast Response reports with Infosys, and manage Dropped Part, New Part, and Item Status Change reports.
- Inventory Management: Own the manual inventory sweep process from IPS or consignment, coordinate contract refresh clauses, handle branch service requests, and initiate Corrective Action Requests (CARs).
- Quote to Order Objectives: Assist Inside Sales with overall Quote to Order objectives, load SDT quotes under 50 line items, forward quotes in PDF format to Quote Center, and update quote extensions.
What We Are Looking For
- Diploma or degree in any field.
- At least 2-4 years of experience in customer service (order management) or buyer from manufacturing industry.
- Excellent communication and interpersonal skills in English.
- Possess added advantage if able to speak Vietnamese for Vietnam market support.
- Proficient with Microsoft office software's, especially Excel (Pivot, VLOOKUP).
- Customer-service oriented, analytical, and problem-solving mindset.
- Self-motivated and ability to prioritize tasks with sense of urgency.
What's In It For You
- Competitive financial compensation and solid benefits package.
- Medical Insurance, Life Insurance, Year-end bonus, Performance Bonus, and 5-Day Work Week.
- Growth Opportunities and more.
About Us
Arrow Electronics guides innovation forward for leading technology manufacturers and service providers. Our strategic direction is Five Years Out, bridging the gap between possible and practical technologies.
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