Customer Service Executive

3 weeks ago


Penang Island, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Semi-Voice

Key Skills: Customer Service Mandarin- We are hiring a Mandarin customer service representative to manage customer queries and complaints.
- Key Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

Essential Skills, Knowledge, and Experience:
- Bachelor’s Degree or at least a Diploma or equivalent in any discipline.
- Must have Mnndarin Language Proficiency (reading, writing, speaking, and aural comprehension)



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