Customer Service and Mandarin Support Executive

4 days ago


Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

We are looking for a highly motivated and customer-focused individual to fill the role of Customer Service and Mandarin Support Executive. As a key member of our team, you will be responsible for delivering exceptional customer experiences through various communication channels.

Job Summary

The Customer Service and Mandarin Support Executive will be responsible for assisting customers in making reservations, responding to customer inquiries and complaints, resolving issues related to booking errors, cancellations, and refunds, adhering to company policies, data privacy regulations, and standard operating procedures, and providing training to new staff.

Key Responsibilities
  • Assist customers in making reservations via phone, email, or live chat.
  • Provide accurate information on availability, pricing, and policies.
  • Respond promptly to customer inquiries and complaints.
  • Resolve issues related to booking errors, cancellations, and refunds.
  • Adhere to company policies, data privacy regulations, and standard operating procedures.
  • Provide training to new staff.
Benefits
  • EPF & SOSCO.
  • Annual leave.
  • Medical leave.


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