Mandarin Customer Support Executive

1 week ago


Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time
Job Requirements
  1. Educational Qualifications: Fresh-graduate welcome (SPM welcome), high school diploma or equivalent; bachelor's degree is a plus.
  2. Skills & Experience: Strong communication skills in Mandarin and English (both verbal and written).
  3. Technical Proficiency: Basic computer skills, including MS Office and online communication tools.
  4. Willingness to Relocate: Willing to relocate to George Town.
  5. Work Schedule: Willing to work in Rotational Shift - 24/7.
  6. Reservation Management: Assist customers in making reservations via phone, email, or live chat. Provide accurate information on availability, pricing, and policies.
  7. Customer Support: Respond promptly to customer inquiries and complaints. Resolve issues related to booking errors, cancellations, and refunds.
  8. Compliance: Adhere to company policies, data privacy regulations, and standard operating procedures.
  9. Training: Provide training to new staff.
  10. Working Hours: 5 working days - 9 hours per shift.
  11. Benefits: EPF & SOSCO, Annual leave & Medical leave.
Additional Benefits
  • 5 Working Days
  • Training Provided
  • Allowance Provided

Fluent in Mandarin, Customer Service, Communication Skills, Reservation System.

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