Mandarin Customer Support Executive
1 week ago
- Educational Qualifications: Fresh-graduate welcome (SPM welcome), high school diploma or equivalent; bachelor's degree is a plus.
- Skills & Experience: Strong communication skills in Mandarin and English (both verbal and written).
- Technical Proficiency: Basic computer skills, including MS Office and online communication tools.
- Willingness to Relocate: Willing to relocate to George Town.
- Work Schedule: Willing to work in Rotational Shift - 24/7.
- Reservation Management: Assist customers in making reservations via phone, email, or live chat. Provide accurate information on availability, pricing, and policies.
- Customer Support: Respond promptly to customer inquiries and complaints. Resolve issues related to booking errors, cancellations, and refunds.
- Compliance: Adhere to company policies, data privacy regulations, and standard operating procedures.
- Training: Provide training to new staff.
- Working Hours: 5 working days - 9 hours per shift.
- Benefits: EPF & SOSCO, Annual leave & Medical leave.
- 5 Working Days
- Training Provided
- Allowance Provided
Fluent in Mandarin, Customer Service, Communication Skills, Reservation System.
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