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Customer Support Specialist
2 weeks ago
Benefits:
- **RM5000 signing bonus upon completion of probation period.**
**Qualifications Required**:
- **Minimum of 6 months work experience in customer support in any industry.**:
- **Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field**:
- **Call Centre experience is not a ‘must’ but would be a distinct advantage.**:
- **Must be able to speak, read and write in Mandarin/Cantonese.**
**Required Interpersonal Skills**:
- Customer Service orientation.
- Customer Results/Solutions focused.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
**Technical Skills**:
- Minimum typing speed of **40wpm with a 90% accuracy score.**:
- Computer literate and fully conversant in **Microsoft Windows and Microsoft Office.**
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: RM2,800.00 - RM3,300.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- 13th month salary
- Attendance bonus
- Overtime pay
- Performance bonus
- Retention bonus
- Signing bonus
- Yearly bonus
Application Question(s):
- Are you willing to join with 2 weeks notice?
- Are you able to commute to Georgetown, Penang?
- Are you able to work on rotational shift?
**Education**:
- Bachelor's (required)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- Mandarin (required)
- Cantonese (required)
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