Psg Customer Operations Support

2 weeks ago

Penang, Malaysia INTEL Full time

As a Customer Operations Support, you will be part of Programmable Solutions Group (PSG) Penang team. You are responsible to support any backlog management and deliver competitive customer supply chain experience.

**Responsibilities**:

- Assist PSG Global Customer Operation Specialist in Orders Backlog Management and Orders Fulfilment for Distributors and Direct Customers.
- Review and process change orders to ensure PSG Backlog matches customer
- Backlog within agreed terms and conditions and internal guidelines.
- Manage fallout orders and work with Customer Operation Specialist for dispositions.
- Perform manual/mass updates to orders - cancellations, split, blocks.
- Run, extract and systematize reports.
- Work with logistics partners, Global Trade, warehousing and planning to support urgent customer requests, and escalate expedites as necessary.
- Collaborate with partners and members both regionally and globally.
- Perform Demand Supply forecast alignment, Reverse Logistic management, stock rotation.
- Act as order admin role in supporting the WW Customer Operations on data and table updates and standardizations.

**Qualifications**:** Requirements**:

- 1-2 years of relevant experience. Fresh graduates are also encouraged to apply.
- Bachelor's Degree in any relevant field
- Have experience related to Customer orders management
- SAP systems experience
- Proficient in Excel, PowerPoint, Outlook
- Have a degree qualification in business or supply chain or related field
- Have experience in multi-national electronics/semiconductor business or similar
- Proficiency in written business communications in English
- Be Customer Obsessed
- Be Resilient
- Have a positive attitude

**Inside this Business Group**:
Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

**Posting Statement**:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

**Benefits**:
**Working Model**:
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.
**In certain circumstances the work model may change to accommodate business needs.**
JobType

Hybrid

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