Customer Support Specialist

5 days ago


Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time
Company Overview
A leading recruitment agency, Agensi Pekerjaan JobScoper Sdn. Bhd., is seeking a highly skilled Customer Support Specialist to join our team. This role is perfect for individuals who are fluent in Mandarin and possess excellent communication skills.

Job Description
We are looking for a customer-focused professional to provide timely support to customers through various communication channels. As a Customer Support Specialist, you will be responsible for processing payments and confidential client information accurately, safeguarding customers' personal and financial data at all times. You will also identify and escalate priority issues through appropriate channels as necessary.

Required Skills and Qualifications
To succeed in this role, you must have at least a SPM or Diploma and above. You should possess analytical skills, ethical standards, and knowledge about types of contents on social sites and e-commerce sites. Additionally, you should be able to work independently with minimal supervision and have excellent problem-solving skills.

Benefits
As a valued member of our team, you will enjoy 5 working days, staff activities, training provided, and allowance provided. You will also receive medical and insurance coverage, EPF, Socso, EIS, etc., and medical leave. Our company offers world-class training, including soft skills, system, SOP, and product knowledge.

Key Skills
This role requires excellent communication skills, problem-solving skills, and customer relationship management skills. If you are a motivated and customer-focused individual who is fluent in Mandarin, we encourage you to apply for this exciting opportunity.

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