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Executive Mandarin Customer Support Specialist

1 week ago

Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time
Job Overview

We are seeking a skilled and experienced Mandarin-speaking customer support executive to join our team at Agensi Pekerjaan JobScoper Sdn. Bhd.

This role is ideal for individuals with strong communication skills in both Mandarin and English, as well as basic computer skills and the ability to work effectively in a fast-paced environment.

Responsibilities
  • Provide exceptional customer service via phone, email, or live chat, responding promptly to inquiries and resolving issues related to booking errors, cancellations, and refunds.
  • Assist customers in making reservations by providing accurate information on availability, pricing, and policies.
  • Work closely with colleagues to achieve sales targets and contribute to a positive and productive team dynamic.
  • Adhere to company policies, data privacy regulations, and standard operating procedures.
Requirements
  • Fresh-graduate welcome; high school diploma or equivalent required; bachelor's degree preferred.
  • Strong communication skills in Mandarin and English, both verbal and written.
  • Basic computer skills, including MS Office and online communication tools.
  • Willingness to relocate to George Town.
  • Ability to work effectively in a rotational shift environment.
Benefits
  • EPF & SOSCO benefits.
  • Annual leave & Medical leave.
  • Training provided to enhance skills and knowledge.