Mandarin Hotel Booking Specialist

4 days ago


Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time
Job Title: Mandarin Technical Support Executive

Educational Qualifications:

Fresh graduates welcome, with a strong foundation in languages and communication. We encourage applicants with a degree in Hospitality, Tourism, or a related field.

Key Responsibilities:

  1. Reservation Management: Utilize your Mandarin language skills to assist customers in making reservations via phone, email, or live chat.
  2. Customer Support: Respond promptly to customer inquiries and complaints, resolving issues related to booking errors, cancellations, and refunds.
  3. Compliance: Ensure adherence to company policies, data privacy regulations, and standard operating procedures.
  4. Training and Development: Provide training and support to colleagues to enhance their skills and knowledge.

Benefits:

  • EPF & SOSCO provided
  • Annual leave & Medical leave
  • Training Provided
  • Allowance Provided

This role requires fluency in Mandarin and English, with experience in customer service and hotel booking systems preferred.



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