Travel Industry Liaison

5 days ago


Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

About the Role

We are currently seeking a skilled Mandarin Customer Success Specialist to join our team in GeorgeTown, Penang. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and support to our clients and guests.

Key Responsibilities

  • Respond to Inquiries from Guests and Hotels: You will need to respond to inquiries from guests and hotels via phone, email, and fax.
  • Modify, Change and/or Cancel Existing Reservations: You will need to modify, change or cancel existing reservations as required by our clients and guests.
  • Make Outbound Calls to Hotels/Guests: You will need to make outbound calls to hotels and guests to arrange special requests.
  • Act as Liaison Between Guest and Hotel: You will need to act as a liaison between our guests and hotels to resolve complaints and issues.

What We Offer

We offer a competitive salary package, opportunities for career growth and development, and a dynamic work environment. Our benefits include medical and insurance coverage, EPF, Socso, EIS, etc., medical leave, and world-class training.



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