Client Success Associate
1 week ago
At Insight Talent, we are seeking a skilled Client Success Associate to join our team. As a key member of our organization, you will be responsible for providing exceptional support to clients via phone, email, or fax.
Key Responsibilities:
- Handle pre and post reservation inquiries by phone, e-mail, and fax.
- Modify, change, and/or cancel existing reservations.
- Make outbound calls to hotels/guests to arrange special requests.
- Act as liaison between guest and hotel to resolve complaints.
Requirements:
- Excellent communication skills in English.
- Excellent commercial understanding.
- Problem solving skills.
- Sense of responsibility.
- Independent and customer-friendly attitude.
- Experience with Customer Care, internet, and hotel industry.
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