Client Service Associate

Grade Level (for internal use): 08

S&P Global Commodity Insights

The Role: Client Service Associate

The Team: The Client Service Associate (CSA) team is dedicated to delivering exceptional frontline service to customers and prospects, ensuring they have a positive experience with S&P Commodity Insights products and services. This high-performance team values professionalism, effective communication, and responsiveness, fostering a dynamic environment where collaboration is key to addressing customer needs. What sets this team apart is its commitment to meticulous record-keeping and proactive follow-up, which not only resolves issues efficiently but also enhances overall client satisfaction and service quality.

The Impact: The Client Service Associate (CSA) plays a crucial role in driving business success by acting as the primary point of contact for customers and prospects, ensuring that their inquiries are handled efficiently and effectively. By delivering high-quality service and resolving issues promptly, the CSA not only enhances client satisfaction but also fosters long-term relationships that can lead to increased loyalty and repeat business. This position matters significantly as it directly impacts customer perceptions of S&P Commodity Insights, shaping the overall reputation of the company in the market and contributing to its competitive advantage.

What's in it for you:

1. Growth and Development Opportunities: As a Client Service Associate, you will have the chance to enhance your skills in customer service, communication, and problem-solving, paving the way for career advancement within the organization.

2. Exposure to Industry Leaders: This role provides direct interaction with key clients and industry stakeholders, offering valuable insights into market dynamics and the opportunity to build a professional network with policy makers and market leaders.

3. Global Nature of the Role: Working within a high-performance client services department, you will engage with a diverse range of clients across different regions, gaining a global perspective on the commodities market and enhancing your cultural competency.

4. Impact on Client Satisfaction: You will play a vital role in shaping client experiences and perceptions of S&P Commodity Insights, making a meaningful contribution to the company's reputation and success in the market.

Responsibilities:

1. Exceptional Customer Support: Provide outstanding assistance to clients via various interaction methods, ensuring a seamless service experience.

2. Comprehensive Inquiry Resolution: Address and resolve client inquiries related to products, billing, technical issues, and account changes with thorough and accurate solutions.

3. Case Resolution Focus: Maintain an active focus on resolving customer cases efficiently, demonstrating patience and professionalism throughout the process.

4. Proactive Complaint Follow-Up: Ensure timely follow-up on customer complaints, making clients feel valued and addressing their concerns effectively.

5. Salesforce Compliance: Adhere to Salesforce.com procedures, delivering actionable metrics that support S&P Commodity Insights and its business partners.

6. Upselling and Growth Contribution: Identify upselling opportunities and engage potential clients, contributing to the overall growth and success of the organization.

What We're Looking For:

• Candidates must possess at least a bachelor's degree in any field; a background in Finance, Technology, Marketing, Business Administration, or a related field is preferred but not required.

• A minimum of 3-5 years of experience in financial services, trading, or with energy data providers is advantageous.

• Strong communication skills are essential for this role; experience in a client-facing environment and/or web-based product training is a plus.

• Flexibility to work during US-based working hours (night shift) and mid-shift is required.

• Must be tech-savvy and comfortable operating in a fast-paced, data-driven environment.

Flexible Working

We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

Return to Work

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

About Company Statement:

S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets.

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit http://www.spglobal.com/commodity-insights.

What's In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

Our Values:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: