Client Service Professional

1 week ago


Penang, Malaysia S&P Global, Inc. Full time

The Client Service Professional will be responsible for delivering exceptional frontline service to customers and prospects, ensuring they have a positive experience with S&P Global Commodity Insights products and services. The ideal candidate will possess strong communication skills, be proactive in resolving customer inquiries, and demonstrate a commitment to professionalism and responsiveness.

This high-performance team values meticulous record-keeping and proactive follow-up, which not only resolves issues efficiently but also enhances overall client satisfaction and service quality. The Client Service Professional plays a crucial role in driving business success by acting as the primary point of contact for customers and prospects.

Responsibilities include providing outstanding assistance to clients via various interaction methods, addressing and resolving client inquiries related to products, billing, technical issues, and account changes, maintaining an active focus on resolving customer cases efficiently, and ensuring timely follow-up on customer complaints.



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