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Technical Assistance Associate
2 weeks ago
Celestica Inc. is committed to delivering exceptional customer experiences through our talented team members. As a Contact Centre Associate, you will play a critical role in ensuring that our clients receive the highest level of service and support.
Job DescriptionThe ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently with minimal supervision. They will also have a strong background in customer service, with a focus on providing exceptional support to clients through various communication channels.
- Key Responsibilities:
- Provide exceptional customer service through various communication channels
- Resolve client complaints and issues in a timely and professional manner
- Maintain accurate records of client interactions and transactions
- Communicate effectively with internal departments to ensure seamless resolution of client cases
This role requires prolonged periods of sitting and sustained visual concentration on a computer monitor or numbers and other detailed data. Repetitive manual movements, such as data entry or using a computer mouse, may also be required.
