Penang - Mandarin Customer Success Specialist (Hotel Booking)
4 days ago
Educational Qualifications: Fresh graduates welcome (SPM welcome).
Skills & Experience: Strong communication skills in Mandarin and English (both verbal and written).
Technical Proficiency: Basic computer skills, including MS Office and online communication tools.
Willingness: Willing to relocate to George Town and work in Rotational Shift - 24/7.
Responsibilities:
- Reservation Management: Assist customers in making reservations via phone, email, or live chat. Provide accurate information on availability, pricing, and policies.
- Customer Support: Respond promptly to customer inquiries and complaints. Resolve issues related to booking errors, cancellations, and refunds.
- Compliance: Adhere to company policies, data privacy regulations, and standard operating procedures.
- Provide training.
Working Hours: 5 working days - 9 hours per shift.
Benefits:
- EPF & SOSCO
- Annual leave & Medical leave
- Training Provided
- Allowance Provided
Fluent in Mandarin and English required. Experience in customer service and hotel booking systems preferred.
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