Penang - Mandarin Customer Success Specialist (Hotel Booking)

4 days ago


Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time
Job Title: Mandarin Technical Support Executive

Educational Qualifications: Fresh graduates welcome (SPM welcome).

Skills & Experience: Strong communication skills in Mandarin and English (both verbal and written).

Technical Proficiency: Basic computer skills, including MS Office and online communication tools.

Willingness: Willing to relocate to George Town and work in Rotational Shift - 24/7.

Responsibilities:

  1. Reservation Management: Assist customers in making reservations via phone, email, or live chat. Provide accurate information on availability, pricing, and policies.
  2. Customer Support: Respond promptly to customer inquiries and complaints. Resolve issues related to booking errors, cancellations, and refunds.
  3. Compliance: Adhere to company policies, data privacy regulations, and standard operating procedures.
  4. Provide training.

Working Hours: 5 working days - 9 hours per shift.

Benefits:

  • EPF & SOSCO
  • Annual leave & Medical leave
  • Training Provided
  • Allowance Provided

Fluent in Mandarin and English required. Experience in customer service and hotel booking systems preferred.

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