Mandarin Customer Success Specialist
5 days ago
- Applicant must be willing to work on rotational shift 24/7
- Must be able to speak, read and write in Mandarin
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
- Willing to work in GeorgeTown, Penang
- Handle pre and post reservation inquiries by phone, e-mail and fax;
- Handle customer requests by phone and e-mail;
- Modify, change and/or cancel existing reservations;
- Make outbound calls to hotels/guests to arrange special requests;
- Act as liaison between guest and hotel to resolve complaints;
- Manage relationships with hotels by providing high levels of customer service and account management support.
- Training Provided
- Medical and Insurance Coverage
- EPF, Socso, EIS, etc.
- Medical Leave
- World Class Training provided (Soft skill, system, SOP and product knowledge)
Fluency in Traditional Chinese Communication Skills, Problem-Solving Skills, Customer Relationship Management, Empathy.
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