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Mandarin Customer Success Specialist

1 month ago

Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time
  • Applicant must be willing to work on rotational shift 24/7
  • Must be able to speak, read and write in Mandarin
  • Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
  • Willing to work in GeorgeTown, Penang
  • Handle pre and post reservation inquiries by phone, e-mail and fax;
  • Handle customer requests by phone and e-mail;
  • Modify, change and/or cancel existing reservations;
  • Make outbound calls to hotels/guests to arrange special requests;
  • Act as liaison between guest and hotel to resolve complaints;
  • Manage relationships with hotels by providing high levels of customer service and account management support.
  • Training Provided
  • Medical and Insurance Coverage
  • EPF, Socso, EIS, etc.
  • Medical Leave
  • World Class Training provided (Soft skill, system, SOP and product knowledge)

Fluency in Traditional Chinese Communication Skills, Problem-Solving Skills, Customer Relationship Management, Empathy.

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