Regional Air Customer Service Specialist

6 days ago


Penang, Malaysia Nirvana Asia Full time
Regional Air Customer Service Specialist

Join a Leading International Freight Forwarding MNC as a Regional Air Customer Service Specialist

About the Role:

As a Regional Customer Service Specialist, you'll play a vital role in managing Global Customer's shipments (air shipments dominant), ensuring seamless coordination between teams, third parties, and customers. Your main objective is to deliver outstanding service, ensure on-schedule shipments, and maintain customer satisfaction.

Key Responsibilities:

  • Oversee and update customer bookings and shipment statuses, ensuring clients are informed about any delays or changes.
  • Adhere to company business processes, policies, and industry regulations.
  • Assist sales teams, department managers, and colleagues in preparing ad hoc quotations and necessary documentation.
  • Facilitate communication between origin and destination offices to ensure smooth cross-border operations.
  • Prepare and maintain necessary reports related to shipments, customer inquiries, and operational activities.
  • Identify, escalate, and coordinate solutions for shipment or customer-related issues within the APAC region.
  • Provide professional and timely support to clients, ensuring a positive customer experience.

What We're Looking For:

  • Solid Experience in air or sea freight Customer Service or operations.
  • A customer-focused mindset with a problem-solving attitude.
  • Ability to work effectively with teams and regional offices to achieve shared goals.
  • Be part of a growing team in a reputable MNC within the freight forwarding industry.
  • Gain exposure to diverse international operations and expand your professional horizons.
  • Salary range: MYR4k to MYR8k (The salary offered will be determined based on various factors, particularly the candidate's experience relevant to this role.)

PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.

*Please note that only shortlisted candidates will be contacted.

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