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Mandarin Language Customer Support Professional

1 week ago

Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time
Job Summary

We are seeking an experienced and dedicated Mandarin-speaking customer support professional to join our team at Agensi Pekerjaan JobScoper Sdn. Bhd.

The ideal candidate will have strong communication skills in both Mandarin and English, as well as basic computer skills and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Provide exceptional customer service via phone, email, or live chat, responding promptly to inquiries and resolving issues related to booking errors, cancellations, and refunds.
  • Assist customers in making reservations by providing accurate information on availability, pricing, and policies.
  • Collaborate with colleagues to achieve sales targets and contribute to a positive team dynamic.
  • Comply with company policies, data privacy regulations, and standard operating procedures.
Essential Requirements
  • Fresh-graduate welcome; high school diploma or equivalent required; bachelor's degree preferred.
  • Strong communication skills in Mandarin and English, both verbal and written.
  • Basic computer skills, including MS Office and online communication tools.
  • Ability to work effectively in a rotational shift environment.
Why Join Us
  • EPF & SOSCO benefits.
  • Annual leave & Medical leave.
  • Opportunities for training and professional development.