Customer Service Mandarin Executive

4 days ago


Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time
About the Role

As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients, handling their inquiries and resolving any issues that may arise.

You will work closely with our sales team to ensure seamless communication and collaboration, contributing to our goal of achieving outstanding customer satisfaction.

Duties and Responsibilities
  • Respond to customer inquiries via phone, email, or live chat, providing accurate and timely information.
  • Resolve issues related to booking errors, cancellations, and refunds, ensuring customer satisfaction and loyalty.
  • Work collaboratively with colleagues to achieve sales targets and drive business growth.
  • Maintain up-to-date knowledge of company policies, data privacy regulations, and standard operating procedures.
Key Qualifications
  • Bachelor's degree in a relevant field (desired but not required).
  • Strong communication skills in Mandarin and English, both verbal and written.
  • Basic computer skills, including MS Office and online communication tools.
  • Ability to work effectively in a rotational shift environment.
What We Offer
  • EPF & SOSCO benefits.
  • Annual leave & Medical leave.
  • Opportunities for training and professional development.


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