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Mandarin Customer Success Expert
2 weeks ago
Job Summary
We are looking for an experienced Mandarin Onboarding Analyst to join our team in George Town, Pulau Penang. As a key member of our onboarding team, you will play a crucial role in ensuring the smooth onboarding process of new customers.
Key Responsibilities:
- Onboard customers from the moment they sign-up until their first transaction.
- Help them go through sign up, account verification and account setup.
- Work closely with relevant internal stakeholders (compliance, product, marketing, etc) to facilitate onboarding customers.
- Be responsible for ensuring all client records are compliant with Anti-Money Laundering (AML) and Know Your Client (KYC) regulatory standards in a timely fashion.
Requirements:
- Minimum 2 years of work experience in onboarding and customer success.
- Analytical and proficient in written and verbal communication skills in English and Mandarin.
- Strong communication skills.
- Willing to work on rotating shifts (including weekends).
- Need to work experience in KYC OR AML.
What We Offer:
- EPF & SOSCO.
- Training Provided.
- Allowance Provided.
