Customer Success Specialist English

3 weeks ago


Penang, Malaysia Jom Kerja! Full time

**Qualifications**:
**Education background**:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.

**Work experience**:

- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.

**Required Interpersonal Skills**:

- Customer Service orientation.
- Customer Results/Solutions focussed.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

**Technical Skills**:

- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- Since this is supporting European market, are you okay to work on rotational shift?

**Language**:

- Excellent English (required)



  • Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin- Qualifications - Education background: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. Work experience: -...


  • Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Technical Japanese language Customer oriented Call Centre skills soft skills COMPUTER SKILL - **About this Opportunity** **Customer Success...


  • Penang Island, Malaysia Gratitude Inc. Full time

    Role:Customer Success SpecialistTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Mandarin- Qualifications Education background:Bachelor's Degree or at least Diploma or equivalent in any discipline.Work experience: Minimum of 6 months work experience in customer...


  • Penang, Malaysia Innovatz Global Llc Full time

    Role: Customer Success Specialist(Mandarin/ Cantonese Speaker/ Taiwanese)Location:Penang Duration:Fulltime Job Description:Job Description:Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school) Demonstrates passion for customer service, ownership of...


  • Penang, Malaysia Career International FOS Sdn Bhd Full time

    Effectively resolve customer inquiries in a considerate and timely manner via chat, - Compose thoughtful, personalized responses for a variety of customer request - Triage incoming requests and spot trends in customer issues to flag for the rest of the team - Identify, reproduce and document bugs for the engineering teams - Make active contributions to help...


  • Penang, Malaysia Celestica Full time

    Req ID: 121049 Remote Position: Hybrid Region: Asia Country: Malaysia State/Province: Bayan Lepas City: Penang **General Overview**: **Functional Area**: FIN - Finance **Career Stream**: DEC - Decision Support **Role**: Specialist **SAP Short Name**: SPE **Job Title**: Customer Quote Specialist **Job Code**: SPE-FIN-QUOT **Job Level**: Band...


  • Penang, Malaysia Talentasia Consultancy Full time

    Benefits: - **RM5000 signing bonus upon completion of probation period.** **Qualifications Required**: - **Minimum of 6 months work experience in customer support in any industry.**: - **Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related...


  • Penang, Malaysia Westports Holdings Berhad Full time

    Job Description:We are looking for a Remote Customer Care Specialist to join our team at Westports Holdings Berhad. This part-time position is based in George Town, Penang and is ideal for entry-level candidates with 0 years of experience.Responsibilities: Handling customer inquiries via phone, email, and chat in a professional and timely manner Providing...


  • Penang, Malaysia Westports Holdings Berhad Full time

    Job Description:We are looking for a Remote Customer Care Specialist to join our team at Westports Holdings Berhad. This part-time position is based in George Town, Penang and is ideal for entry-level candidates with 0 years of experience.Responsibilities: Handling customer inquiries via phone, email, and chat in a professional and timely manner Providing...


  • Penang, Malaysia Westports Holdings Berhad Full time

    Job Description:We are looking for a Remote Customer Care Specialist to join our team at Westports Holdings Berhad. This part-time position is based in George Town, Penang and is ideal for entry-level candidates with 0 years of experience.Responsibilities: Handling customer inquiries via phone, email, and chat in a professional and timely manner Providing...


  • Penang, Malaysia Clarivate Full time

    Excited to grow your career?_ We value our talented employees, and whenever possible strive to help one of our colleagues grow professionally be‐fore recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. We are looking for an...


  • Penang, Malaysia BIOTRONIK SE & Co. KG Full time

    Product Specialist CRM BIOTRONIK is one of the leading manufacturers of cardio - and endovascular implants and catheters for cardiac rhythm management, electrophysiology and vascular intervention. As a globally active company headquartered in Berlin, Germany, we develop, produce and distribute high-quality medical products based on the latest technology and...

  • Translation Specialist

    2 months ago


    Penang, Malaysia Clarivate Full time

    Excited to grow your career?_ We value our talented employees, and whenever possible strive to help one of our colleagues grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. We are looking for a...


  • Penang, Malaysia Clarivate Full time

    Excited to grow your career?_ We value our talented employees, and whenever possible strive to help one of our colleagues grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. We are looking for a...


  • Penang, Malaysia Teleperformance Full time

    Overview The Technical Support Specialist provides timely support to customers through available communication channels (email and chat) Qualifications Education background: Bachelor's Degree or at least Diploma or equivalent in any discipline.Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) Work...


  • Penang, Malaysia Teleperformance Full time

    Overview The Technical Support Specialist provides timely support to customers through available communication channels (email and chat) Qualifications Education background: Bachelor's Degree or at least Diploma or equivalent in any discipline.Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) Work...


  • Penang, Malaysia Airmed Surgical Sdn Bhd Full time

    Role Description This is a full-time remote role for a Surgical Sales Specialist. The Sales Specialist will be responsible for managing customer relationships with surgeons & nurses, and will serve as the primary point of contact between the company and customers. The Sales Specialist will analyze customers' needs and offer surgical solutions to meet those...


  • Penang, Malaysia Career International FOS Sdn Bhd Full time

    **Requirements**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. - Must have B2 level English Language proficiency (reading,writing,speaking and aural comprehension) - Minimum of 6 months work experience in customer support in any industry. - Fresh graduates are welcome with degrees in the following disciplines: English with...


  • Penang, Malaysia Innovatz Global Llc Full time

    Role: Customer Success Specialist(Mandarin Speaker)Location:Penang Duration:Fulltime Job Description:Job Description:Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school) Demonstrates passion for customer service, ownership of the customer...

  • Customer Service

    1 week ago


    Penang, Malaysia Intergateway Freight Sdn Bhd Full time

    The company was founded in 2016 by a group of team of passionate individual whom believe that open communication with good understanding can help their clients becomes successful; in return building a strong business partnership. It’s coherent believe that their business partners, should be more likely family than a business transaction. We believe that a...