Customer success specialist(mandarin or japanese or thai speaker)

1 month ago

Penang, Malaysia Innovatz Global Llc Full time

Role:
Customer Success Specialist(Mandarin/ Cantonese Speaker/ Taiwanese)

Location:

Penang Duration:
Fulltime

Job Description:

Job Description:

  • Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)
  • Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
  • Obsesses over the customer experience and constantly strives to exceed their expectations
  • Able to communicate clearly and effectively, both written and verbal in English AND Cantonese
  • Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
  • Approaches problems flexibly and is able to adapt and modify approach without compromising outcome
  • Providing a high caliber Customer interaction as measured by Client's call quality reports, call audits, and customer satisfaction survey;
  • Presenting to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by Client's call quality reports, call audits, and customer satisfaction survey scores;
  • Ensuring innovation and quality in all Customer interactions as measured by Client's call quality reports and customer satisfaction survey;
  • Capturing all required data elements in Client's internal Online Store and other systems of record as required by the Client's training and operational procedures;
  • Maintaining a general awareness of Client's strengths in the industry; and
  • Assisting Customers by answering queries relating to their order status, changes and delivery timeframes. Thanks, Siva Customer Support, Email

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