Customer Service Advisor Mandarin

7 months ago


Penang Island, Malaysia Gratitude Inc. Full time

**Role**:Customer Care Officer

**Timings**:Flexible (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Customer Service
- **Customer Service **Advisor**| Mandarin**/** Japanese/Korean/Cantonese/Eng/Thai Speakers**

**Key Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Essential Skills, Knowledge, and Experience**:

- Required language(s): English, Japanese, Korean, Mandarin, or Thai (Salary range will be different depending on the language spoken)
- Applicants must be willing to work in Penang.
- Job Training provided.



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