Customer Care Advisor
2 weeks ago
We are looking for a Customer Care Advisor to join our Customer Care in Penang. This is an amazing opportunity to work on Web of Science. The team consists of 22 people and is reporting to the Customer Care Manager and two Team Leads.
About You - experience, education, skills, and accomplishments- An undergraduate degree from an accredited college/university is required, a Science degree preferred- 1-3 years of customer service experience- Analytical, troubleshooting, and decision-making skills- Strong interpersonal skills in dealing with people at all levels- Excellent writing, phone handling, communication, and problem-solving skills- Exceptional English language skills including a clear, crisp, easily understood, direct but pleasant communication style- Ability to communicate with poise and confidence while working through complex issues- Proven customer service skills including acting with urgency, being proactive, thinking like a client, following up and following through, and never settling for delays or a less-than great experience.- Excellent presentation/training skills- Attention to detail and ability to multitask and while maintaining a sense of urgency- Consistent, positive attitude and deep customer service orientation- Ability to think logically, critically, quickly and strategically to solve issues- Ability to meet departmental deadlines and use effective organization and planning skills- Desire to remain in and grow an exciting career within a dynamic, innovative company
It would be great if you are...- Experience with the usage of Web of Science, InCites, Master Journal List or Web of Science Researcher Profile
What will you be doing in this role?- Provide verbal and written responses to customer inquiries utilizing the Customer Relationship Management (CRM) system, ensuring that customer inquiries are handled correctly and follow all processes, procedures, and best practices.- Efficiently resolve customer problems and/or questions related to products and services, in a professional, accurate, courteous, and timely manner- Delight customers with exceptional service skills and a can-do attitude with every interaction- Complete and demonstrate a progressive understanding of the training requirements and pass all new-hire onboarding programs and toll gates- Assume ownership of customer inquiries until resolution is provided to customers’ satisfaction- Replicate customers’ technical/product issues to provide appropriate steps for resolution- Interpret and analyze customer needs to resolve inquiries and improve product utilization- Maintain a high level of knowledge about products and new product releases through participation in product training and go-to-market launch activities- Be a great team player with your customer service colleagues, our Sales and Account Management partners, and key internal stakeholders. Rigorously uphold our core values: Aim for greatness, Own your actions, and Value every voice
About the Team
The Web of Science Customer Care team consists of 22 team members today and 3 Product Specialists. We have team members geographically spread across Penang, India, London, and the United States supporting the customers 24/7 globally.
Hours of Work
The Company operates 7 days a week, twenty-four hours a day. You will be expected to attend the office and work during the hours assigned to you which may include night shifts. You will be required to work 5 days a week and your weekly off may not necessarily be on Saturday and Sunday
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
-
Customer Care Advisor
3 weeks ago
Penang, Malaysia Clarivate Full timeCUSTOMER CARE ADVISOR - COMPUMARK CLIENT SERVICE Customer Care Advisor is a trusted advisor who provides phenomenal world-class support and customer service to CompuMark clients in the Americas market as well as globally. The Customer Care Advisor is often the first point of contact for clients and provides consultative, customer delight-focused service...
-
Customer Care Advisor
2 weeks ago
Penang, Malaysia Clarivate Full timeWe are looking for a Customer Care Advisor to join our Customer Care in Penang. This is an amazing opportunity to work on ScholarOne. The team consists of 13 Customer Care Advisors and is reporting to the Customer Care Manager. About You- Undergraduate degree from an accredited college/university required, science degree preferred.- 1+ years of customer...
-
Customer Care Advisor
2 weeks ago
Penang, Malaysia Clarivate Full timeAbout You - experience, education, skills, and accomplishments - Undergraduate degree from an accredited college/university required, science degree preferred. - 1+ years of customer service experience - Analytical, troubleshooting, and decision-making skills - Strong interpersonal skills in dealing with people at all levels. - Excellent writing, phone...
-
Senior Customer Care Specialist
15 hours ago
Penang, Malaysia EP Manufacturing Berhad Full timeAbout UsWe are a global digital business services company with over 410,000 employees speaking more than 300 languages.We deliver advanced, digitally powered business services to support our clients and communities.We have a comprehensive AI-powered service portfolio from front-office customer care to back-office functions.We provide specialized services...
-
Dedicated Customer Care Professional
15 hours ago
Penang, Malaysia Bitdeer Group Full timeJob Summary:Bitdeer Group seeks a dedicated customer care professional to manage user interactions across various online platforms, efficiently resolve customer complaints, and enhance overall user satisfaction.The successful candidate will be responsible for:User management: Answer customer questions, resolve issues, and improve user experience.KYC...
-
Customer Support Specialist
2 days ago
Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeAbout the Role:We are looking for a highly motivated Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and support to our clients.Main Responsibilities:Offering timely and effective support to customers through various communication channels.Processing payments and handling confidential...
-
Advisor, Order Management
2 weeks ago
Penang, Malaysia Dell Technologies Full timeAdvisor, Order Management Keeping our sales strong is part of how we stay a leader in our industry. Joining our Revenue Operations team means being a liaison between multiple departments to coordinate order management, reviewing, managing and reporting on the status of orders and opportunities within select territories and ensuring their SEC...
-
Supply Chain Advisor
15 hours ago
Penang, Malaysia Celestica Inc. Full timeCelestica Inc. is a leading company that enables the world's best brands through our customer-centric approach. We are now looking for a Supply Chain Advisor to join our team.About the RoleIn this role, you will be responsible for developing and executing supply chain strategies, managing supplier relationships, and ensuring timely delivery of...
-
Customer Care Technician
15 hours ago
Penang, Malaysia Exabytes Capital Group Full timeWe are committed to delivering exceptional customer experiences and fostering a positive team culture. If you're a tech-savvy individual with great communication skills, we encourage you to apply.Technical Support SpecialistPenangFull TimeTechnicalAs a technical support specialist, you will be responsible for troubleshooting website issues, configuring...
-
Advisor, Marketing Operations
3 weeks ago
Penang, Malaysia Dell Technologies Full timeAdvisor, Marketing Operations Join us as a Advisor, Marketing Operations on our Compliance team in Penang to do the best work of your career and make a profound social impact. You will: - Work closely with the APJC partner marketing planners and partner managers to be in sync on partner funded quarterly plans. Partner with the marketing teams to help...
-
Client Service Advisor
3 weeks ago
Penang, Malaysia Clarivate Analytics Full time**Job Title**:Product Support Representative, Darts-ip **Department**:Customer Care Position Summary Duties & Responsibilities Duties and responsibilities for this role include (but are not limited to) the following: - Provide support and client need focused consultative service users - Handle customer queries including search strategy, data content,...
-
Penang, Malaysia Kuehne + Nagel AS Full timeYou will be joining our Operational Care Team to add your expertise + skills to the delivery of operational + customer excellence.Your RoleYou will be responsible for ensuring adherence to our finance accounting policies, driving profitability, cost awareness + efficiency across the Sea Logistics organization.Your ResponsibilitiesTo ensure timely revenue...
-
Outbound Customer Care Professional
4 days ago
Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeAgensi Pekerjaan JobScoper Sdn. Bhd. seeks a skilled and enthusiastic individual to fill the position of Cantonese Customer Service Specialist.Responsibilities and ExpectationsDeliver exceptional customer service and support to clients.Meet and exceed sales targets and performance metrics.Cultivate strong relationships with clients and colleagues.What You...
-
Customer Success Manager
2 weeks ago
Penang, Malaysia LSEG (London Stock Exchange Group) Full timeTypically retains or renews business, role is eligible for a sales incentive plan. Drives retention via onboarding, training or related activities. Resolves problems and ensures satisfaction. Drives increased usage and renewals. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our...
-
Fresh Graduate Customer Care Executive
4 days ago
Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeAbout Us:Agensi Pekerjaan JobScoper Sdn. Bhd. is a leading recruitment agency in the industry, specializing in placing top talent in various positions across the country. We are committed to delivering exceptional service and support to our clients and candidates alike.Key Responsibilities:Handle customer inquiries and complaints via phone, email, and...
-
Customer Service Executive
3 weeks ago
Penang, Malaysia AAA Greencell International Sdn Bhd Full timeHeadquartered in Kuala Lumpur, Malaysia, AAA Greencell International Group is the pioneer in advocating Cell Medicine to the public and it has done so for the past 10 years. Under the founder, Prof Carl Zhang’s leadership, the company offers sophisticated products to improve cellular health and wellness, which includes Health & Wellness devices, Food...
-
Commodity Management Advisor
19 hours ago
Penang, Malaysia Celestica Full timeCelestica Commodity Management Advisor in Penang, MalaysiaRegion: AsiaCountry: MalaysiaDetailed Description:Maintains global and/or regional responsibility for a complex group of commodities specific to the Semiconductor Industry, for price/value determination, product and/or service negotiations, terms and conditions, supplier relationship development, and...
-
Air Logistics Revenue Care Manager ZA-R
1 week ago
Penang, Malaysia Kuehne + Nagel AS Full timeYou will be joining our Revenue Care Team to add your leadership expertise + skills to the delivery of Operational + Customer ExcellenceYour RoleYou are responsible for ensuring that our Finance Accounting Policies are followed at all times, driving profitability, cost awareness + efficiency across the Air Logistics organization. In this role you will...
-
Customer Service Advisor
2 weeks ago
Penang, Malaysia Clarivate Full timeResponsibilities: - Provide professional, efficient, high quality service to a portfolio of (key) renewals customers on a day-to-day basis - Collaborate with all areas of the business where/when necessary to meet customer expectations by ensuring adherence to the agreed or required service levels - Ensure compliance with department and legal procedures and...
-
Technical Customer Support, I
3 weeks ago
Penang, Malaysia Zebra Technologies Full time**Remote Work: No** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...