Customer Care Advisor

5 months ago


Penang, Malaysia Clarivate Full time

About You - experience, education, skills, and accomplishments
- Undergraduate degree from an accredited college/university required, science degree preferred.
- 1+ years of customer service experience
- Analytical, troubleshooting, and decision-making skills
- Strong interpersonal skills in dealing with people at all levels.
- Excellent writing, phone handling, communication, and problem-solving skills
- Exceptional English language skills including a clear, crisp, easily understood, direct but pleasant communication style.
- Ability to communicate with poise and confidence working through complex issues.
- Proven customer service skills including acting with urgency, being proactive, thinking like a client, following up and following through, and never settling for delays or a less-than great experience
- Excellent presentation/training skills
- Attention to detail and ability to multitask and while maintaining a sense of urgency.
- Consistent, positive attitude and deep customer service orientation
- Ability to think logically, critically, quickly, and strategically to solve issues.
- Ability to meet departmental deadlines and use effective organization and planning skills.
- Desire to remain in and grow an exciting career within a dynamic, innovative company.

It would be great if you also had...
- Experience with the usage of Web of Science, Latex or Publons.

What will you be doing in this role?
- Provide verbal and written response to customer inquiries utilizing the Customer Relationship Management (CRM) system, ensuring that customer inquiries are handled correctly and follow all processes, procedures, and best practices.
- Efficiently resolve customer problems and/or questions related to products and services, in a professional, accurate, courteous, and timely manner
- Delight customers with exceptional service skills and a can-do attitude with every interaction
- Complete and demonstrate a progressive understanding of the training requirements and pass all new-hire onboarding programs and tollgates.
- Assume ownership of customer inquiries until resolution is provided to customers’ satisfaction.
- Replicate customers’ technical/product issues to provide appropriate steps for resolution.
- Interpret and analyze customer needs to resolve inquiries and improve product utilization.
- Maintain a high level of knowledge about products and new product releases through participation in product training and go-to-market launch activities.
- Be a great team-player with your customer service colleagues, our Sales and Account Management partners, and key internal stakeholders. Rigorously uphold our core values: Aim for greatness, value every voice, and own your actions.

About the Team

The ScholarOne product support team consists of 13 team members today and 5 Product Specialists. We have team members geographically spread across the Penang and Belgrade supporting the customers globally.

Hours of Work

45 hours per week on US shift hour including Saturday or Sunday support, Full time permanent position based in Penang.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.


  • Customer Care Advisor

    5 months ago


    Penang, Malaysia Clarivate Full time

    CUSTOMER CARE ADVISOR - COMPUMARK CLIENT SERVICE Customer Care Advisor is a trusted advisor who provides phenomenal world-class support and customer service to CompuMark clients in the Americas market as well as globally. The Customer Care Advisor is often the first point of contact for clients and provides consultative, customer delight-focused service...

  • Customer Care Advisor

    5 months ago


    Penang, Malaysia Clarivate Full time

    We are looking for a Customer Care Advisor to join our Customer Care in Penang. This is an amazing opportunity to work on ScholarOne. The team consists of 13 Customer Care Advisors and is reporting to the Customer Care Manager. About You- Undergraduate degree from an accredited college/university required, science degree preferred.- 1+ years of customer...

  • Customer Care Advisor

    5 months ago


    Penang, Malaysia Clarivate Full time

    We are looking for a Customer Care Advisor to join our Customer Care in Penang. This is an amazing opportunity to work on Web of Science. The team consists of 22 people and is reporting to the Customer Care Manager and two Team Leads. About You - experience, education, skills, and accomplishments- An undergraduate degree from an accredited...

  • Customer Care Advisor

    5 months ago


    Penang, Malaysia Clarivate Full time

    We are looking for a Customer Care Advisor to join our Customer Care in Penang. This is an amazing opportunity to work on Web of Science. The team consists of 22 people and is reporting to the Customer Care Manager and two Team Leads. About You - experience, education, skills, and accomplishments- An undergraduate degree from an accredited...


  • Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Customer Care Officer **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service - **Customer Service **Advisor**| Mandarin**/** Japanese/Korean/Cantonese/Eng/Thai Speakers** **Key Responsibilities**: - Maintaining a...


  • Penang, Malaysia Clarivate Full time

    About You - experience, education, skills, and accomplishments- Minimum 2 years of people management experience and customer service experience.- Strong verbal and written communication skills.- Work with minimum supervision. It would be great if you are...- Independent in decision-making, adaptability to change, and a capability for innovating processes.-...


  • Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Cantonese - **Job Title: Customer Service Advisor (Cantonese-Proficient)** **Location**: George Town, Penang **Salary Range**:...

  • HR Business Advisor

    5 months ago


    Penang, Malaysia Dexcom Full time

    About Dexcom Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and...


  • Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer service advisor**Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. - Must have B2 level English...


  • Penang, Malaysia Clarivate Full time

    Team Lead - EndNote/Converis/RefWorks We are searching for a skilled Team Lead to join our dynamic EndNote/Converis/RefWorks team in Penang. Dive into a world of innovation and creativity, collaborating with a diverse and passionate group. You will report directly to our respected Senior Manager, contributing to our standard of excellence. With our...

  • 09 - Planning Advisor

    5 months ago


    Penang, Malaysia Celestica Full time

    Req ID: 119046 Remote Position: Hybrid Region: Asia Country: Malaysia State/Province: Bayan Lepas City: Penang **General Overview**: **Functional Area**: SCM - Supply Chain Management **Career Stream**: PLN - Planning **Role**: Advisory **Job Title**: Planning Advisor **Job Code**: ADV-SCM-PLAN **Band**: Level 09 **Direct/Indirect Indicator**:...


  • Penang, Malaysia Peel Healthcare Sdn Bhd Full time

    listen to customer concerns, answer customer questions and provide information about the company's products and services Peel Healthcare Sdn Bhd is set to be a Cardiac Specialist Hospital located in the heart of George Town, within a medical cluster. The hospital will provide a comprehensive range of services consisting of Outpatient & Inpatient Care,...


  • Penang, Malaysia Celestica Full time

    Req ID: 117974 Remote Position: No Region: Asia Country: Malaysia State/Province: Bayan Lepas City: Penang **General Overview**: **Functional Area**: OPS - Operations **Career Stream**: SUP - Operations Support **Role**: Advisory **SAP Short Name**: ADV **Job Title**: Operations Support Advisor **Job Code**: ADV-OPS-SUP **Job Level**: Band...


  • Penang, Malaysia AAA Greencell International Sdn Bhd Full time

    Headquartered in Kuala Lumpur, Malaysia, AAA Greencell International Group is the pioneer in advocating Cell Medicine to the public and it has done so for the past 10 years. Under the founder, Prof Carl Zhang’s leadership, the company offers sophisticated products to improve cellular health and wellness, which includes Health & Wellness devices, Food...


  • Penang, Malaysia Clarivate Full time

    Responsibilities: - Provide professional, efficient, high quality service to a portfolio of (key) renewals customers on a day-to-day basis - Collaborate with all areas of the business where/when necessary to meet customer expectations by ensuring adherence to the agreed or required service levels - Ensure compliance with department and legal procedures and...


  • Penang, Malaysia Zebra Technologies Full time

    **Remote Work: Hybrid** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...


  • Penang, Malaysia Zebra Technologies Full time

    **Remote Work: No** **Overview**: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued,...


  • Penang Island, Malaysia Kuehne+Nagel Full time

    Are you passionate about providing exceptional customer service in the dynamic world of logistics? Kuehne Nagel, a global leader in logistics and supply chain solutions, is seeking a talented and motivated individual to join our team as a Sea Logistics ISC Customer Care Specialist in Penang. ** Your Role **:You will support customers by providing helpful...


  • Penang, Malaysia Clarivate Full time

    Team Lead Job Description Team Lead Criteria & Requirements At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all...


  • Penang, Malaysia Ambu Full time

    Business Area: Marketing- Employment type: Full-time**Responsibilities**: - Order handling in ERP (M3) system with correct prices. - Delivery within the requested date. - Issue & submit quotation in accordance with the info from BDM / Distributor. - Complaint handling. - Receive & process returns & repairs in accordance with the applicable procedure and in...